Mortgage Processor
Clayton Holdings LLC - Cleveland, OH

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The Loan Processor guides the customer through the entire home financing event through to closing. Processors translate and coordinate event logistics, such as fulfilling investor loan requirements and scheduled events as they relate to home financing (appraisal, title, etc). The Processor is responsible for quoting and locking interest rates and for running sales concessions in competitive situations as necessary. The Processor sets appropriate customer expectations to meet turnaround times regarding the receipt of the application package and trailing documents from the borrower, and works with internal departments to meet the customers needs (i.e. Sales, Processing and Credit Risk Management/Underwriting). The Loan Processor communicates with customers and third party stake holders (i.e. Real Estate Agents, Financial Advisors, etc.) and acts as the advocate for the customer by answering phone calls and e-mails, interpreting problems, providing support, keeping track of issues and providing resolutions using the internal systems and support departments to resolve recurrent problems. The Processor manages inbound and outbound communications with the customer and third party stakeholders, while building and maintaining long term working relationships with these parties. Processors are responsible for closing a predetermined amount of loans per month, consistently maintaining a predetermined registration to closing conversion percentage, effectively managing a predetermined pipeline, all while meeting specific customer service satisfaction results

Experience:
High School Diploma or equivalent required. Must have either a Bachelor's degree; 12 plus months experience in a mortgage operations position (i.e. sales, processing, underwriting); or 3 years of successful experience in a position managing client relationships, preferably in the financial services industry. Must have previous experience with client contact over the phone. Organization skills, patience and the ability to effectively communicate to customers of different backgrounds is required. Must demonstrate excellent presentation and communication skills, the ability to clearly communicate information effectively and persuasively, all with proven customer service skills. Must have customer oriented telephone and e-mail chat abilities with the capability to respond quickly, competently and patiently with customer and third party stakeholders. Must have proven relationship management skills and demonstrate the ability to gather information, evaluate options and offer viable solutions, all while managing multiple priorities and meeting deadlines in a fast paced, high volume, market driven work environment. Processors must demonstrate a forward thinking client focused approach to resolving issues and have excellent written and verbal skills. Loan Processors must be motivated to meet and exceed established production goals in a timely manner. Must have experience working with Microsoft Office products including Microsoft Outlook, Excel, and Word.

Clayton Holdings LLC - 2 years ago - save job - block
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