The Director - Selling Services provides strategic direction on merchandise presentation and visual implementation for the Sears Lawn & Garden, Outdoor Living, Tools, and Paint business units. Provides these business partners with accurate and timely information on store capacities that impact assorting and/or buying decisions. Consults with the BUs on how to maximize sales potential via simplified direction to the field organization.
(This is for the Sears Home Lawn & Garden, Outdoor Living, Tools, and Paint businesses)
RESPONSIBILITIES
Leads the strategic direction for merchandise presentation in the Sears Retail formats
Participates in and conducts market visits with Field Business Managers and business partners
Provides disciplined leadership support including setting clear expectations and holding the team and self accountable for results
Supports customer focused strategies, policies and programs as measured by Customer Satisfaction, survey data and verbatim comments
Synthesizes business specific field feedback to optimize Business Unit strategy, communication and customer impact
Partners with merchants, inventory, marketing, space planning and logistics to maximize sales and profits on a store by store basis
Selects, develops and manages the performance of Divisional Sales Managers, Visual Implementation Managers and District Business Managers, measured by appropriate performance reports / scorecards / dashboards
Supports the execution of the client’s (brand/business) plan by managing the relationship between Selling Services and our clients
Creates collaborative relationships with Retail Field Management, Retail Operations, Merchants, Training & Development, Talent & Human Capital Services and other key business partners to build flawless, executable action plans based on strategic approach and store capacity
Develops an effective process to communicate business plans to staff and field
Partners with our clients to develop selling processes that deliver their sales and margin expectations, as well as partner with inventory management and marketing and other support businesses to provide operational guidance to ensure all strategies and initiatives are executable at the store level and have accurate supporting details
Acts proactively has a sense of urgency to improve execution and business results on store by store basis
Builds partnerships within assigned area of responsibility (product category)
Communicates in an open manner; encourages open and honest communication.
Listens and respects differences in opinions.
Shares ideas and opinions with clients
Partners with clients, is accountable for decisions made, coaches for execution, displays positive energy, provides recognition through results and demonstrates the highest level of integrity
Develops and coordinates our client’s communication and direction to the field
Ensures the communication processes are consistent between businesses, they are timely and follows up on their execution
Partners with clients on all related activities including competitive research, pricing strategies, merchandising changes and is an active member of all line reviews and assortment / reset meetings
Provides feedback to the client on sales and visual implementation opportunities that are impacting sales and profitability that are within their scope
Works with Retail Service partners to ensure business objectives are being implemented and provides our clients feedback and tracking of results (where possible)
Qualifications:
SKILLS
7 - 10 years of related retail merchandising experience, with a mix of buying, planning and placement responsibilities
We expect a strong understanding of retail-related selling and/or retail operating environment
Strong analytical skills, including financial analysis capability
Ability to effectively drive results through others, including those that are not direct reports
Ability to develop strong partnerships
Ability to communicate with all levels of the organization
Strong written and verbal communication skills
POSITION REQUIRES FREQUENT travel
Sears - 17 months ago
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