Field Service Technician-CCTV/Access Control Systems-Rochester, MN
Custom Alarm/CCi - Rochester, MN

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JOB RESPONSIBILITIES

  • Service CCTV and Access Control systems. Test and inspect systems upon completion of service to assure quality and proper operations. Provide system information and training to customers.
  • Perform required after hours service on a rotating on-call basis.
  • Accurate completion and timely submittal of diagrams and required service call documentation.
  • Assist sales personnel and customers with technical information regarding design, layout, and operation of CCTV and Access Control systems.
  • Assure proper maintenance and accountability for assigned company vehicle, tools, and inventory.
  • Promote upgrades, system additions, and enhancements with customers to keep them aware of new technology.
  • Observe and comply with safety regulations and maintenance procedures.
  • Be available to assist in all areas of service as needed. Attend job related seminars and training classes to continually refresh and update knowledge.

SKILLS, KNOWLEDGE & CERTIFICATION REQUIREMENTS:

  • Strong knowledge of IP Networks, Dynamics DNS, port forwarding, and home and small business networks.
  • Electronic and mechanical knowledge and ability to operate machines, equipment, and tools.
  • Previous experience servicing or installing cameras and/or access control systems a plus.
  • Power Limited Technician (PLT) license (or ability to achieve within a reasonable period of time).
  • Excellent customer service skills.
  • Strong communication and organizational skills.

OTHER REQUIREMENTS

  • After hours work and out-of-town trips are sometimes required.
  • Due to the security nature of our business, a pre-employment drug test and background check are conducted.
  • Valid driver's license, excellent driving record, and insurability.

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