Systems Support Specialist
Downtown Seattle Y (FSMH @ 2100 Bldg) - Seattle, WA

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THE YMCA OF GREATER SEATTLE
You long for impact and purpose. We offer it daily. At our 13 branches, two overnight camps and more than 200 program sites, YMCA employees serve the people of King and south Snohomish Counties with programs and services tailored to fit the needs of those we reach. Three overarching goals drive our work: youth development, healthy lifestyles and social responsibility. We have an immediate job opening for a qualified candidate whose values align with our organization: Respect, Responsibility, Honesty and Caring.

For consideration and additional information, MUST apply at www.seattleymca.org/pages/careers.aspx. Search for Branch Systems Support Specialist.

GENERAL FUNCTION
Partners with the YMCA's branch staff and Information Services (IS) team to ensure technology tools, processes, and reporting meet and exceed contractual and strategic goals set by the YMCA and government and private funders. Maintains business operations specific to human services, rapidly scoping and executing technology upgrades to meet the needs of child and family behavioral health care, child welfare and other services, consistent with contracts and relevant legislation. Serves as the primary government technology liaison for the YMCA of Greater Seattle's at-risk child and family programs.

POSITION DELIVERABLES

  • Data accuracy rating of over 95% with King County each month
  • Data timeliness rating of over 95% with King County each month & monthly notification to supervisors about staff's data timeliness
  • Confirmation of submission of all King County reports posted to King County Server on/before deadline
  • Run data transmission reports daily and resolve any issues within one day
  • Once a project timeline is established, delivery of product or upgrade by timeline
  • Ensures back-up systems functioning, if problems or planned temporary shut-down of primary software programs
  • Attendance at monthly King County technology meetings, dissemination of minutes to Director of QA and Director of FSMH and follow-up on any emerging issues within three weeks
  • Completion of modifications required by King County and associated staff training two weeks in advance of change date.
  • Following the identification of an issue or inefficiency in a software system, investigation into the issue and proposal for resolution within two weeks with IS staff (or sooner, depending on impact on service delivery and ability to meet contract expectations)

PRINCIPAL ACTIVITIES
1. Ensures electronic technology used for data collection and reporting are highly effective and in compliance with contractual requirements.
2. Management of social services and mental health functional software requirements definition projects focusing on client case management, contractual reporting, scheduling and payment.
3. Coordinates beta testing of potential software with end users.
4. Ensures technology systems allow for strategic business expansion in coordination with IS department.
5. Troubleshoots and problem solves technology issues with Director of Information Services or Business Systems Analyst and software company representatives to ensure smooth operations.
6. Gathers and analyzes information in support of government and private grants, and proposes projects for business expansion.
7. Builds reporting capacity and produces data trend reports as needed for funders, needs assessments, process/outcome evaluation, business expansion, and as requested.
8. Teams with the IS department, provides technology training to staff as needed for integration of new processes and software.
9. Represents the YMCA at regular community and government technology meetings to stay current with changes and take part in peer agency technology troubleshooting.
10. Works with YMCA staff throughout the YMCA of Greater Seattle Association to maintain and update SharePoint, department websites and other technology tools.
11. Coordinates with IS department to project manage the ordering and maintenance of equipment for office-based and field staff.

LEADERSHIP COMPETENCIES:
Leader Level

  • Inclusion: Works effectively with people of different backgrounds, abilities, opinions and perceptions. (Required for all jobs)
  • Project Management: Demonstrates exceptional organizing skills to effectively prioritize project tasks.
  • Communication: Listens for understanding and meaning; speaks and writes effectively.
  • Quality Results: Strives to meet or exceed goals and deliver a high-value experience for members.
  • Relationships: Builds rapport and relates well to others.

KNOW-HOW
Required:

  • Bachelor's degree in business, computer science or a related field or equivalent experience.
  • Three or more years experience in developing technology reporting systems and reports.
  • One or more year of experience team-leading process mapping and functional requirements definition and implementation, preferably for a nonprofit human services agency.
  • Experience with database reporting tools (e.g. SQL and Crystal Reports).
  • Highly proficient user of Excel, SharePoint, and Access.
  • Successful customer service experience in business operations with effective non-technical communication skills.
  • Able to train and communicate technology processes to human services professionals.
  • Highly organized, ability to meet frequent reporting deadlines efficiently and work in a team setting with multiple competing priorities.

Preferred:

  • Familiarity with any of the following databases preferred: Client Track, HMIS/Safe Harbors, and National Youth in Transition Database.
  • Knowledge of the human services and mental health field and HIPAA records protection desired.
  • Ability to speak any language in addition to English.

Come join the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities. Competitive pay range and excellent benefit package includes free YMCA membership, health, dental, life and disability insurance; tuition assistance; 12% retirement fund contribution, when eligible.

The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion and equity. We are a drug-free workplace.


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