Service Manager
Jordan/Central Implement - Brawley, CA

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This position is charged with being a Leader in the company and managing all aspects of the Service Department in such a manner as to maximize the department’s profitability. To do this there should be two weeks work scheduled for each technician for every day of the year; generate 85% - 95% productivity, and have work orders closed within 72 hours of job completion.

Reports to: President, General Manager, Asset Manager

Supervises: Shop Foreman, Service Technicians, Field Service Technicians, Apprentices, Service Writers, Utility Worker

Duties and Responsibilities:

  • Responsible for enforcing all Jordan/Central Implement Company

policies and procedures

  • Train, Coach and Motivate service personnel to meet or exceed a high

standard of customer service.

  • Create an environment in which service personnel are self-motivated

and responsive to the goals of the service department. Take charge of
various personnel matters, including hiring, performance reviews
(twice per year for each employee), and terminations.

  • Ensure all technicians. With 4 years or more experience generate a

95% productivity rate and technicians with less than 4 years
experience generate an 85% productivity rate.

  • Develop and schedule an on-going 3-year training program for each


  • Cross-train staff and line personnel to assume additional

responsibility, or position, if necessary.

  • Manage warranty claim procedures, to ensure 100% recovery of warranty


  • Responsible for the Service Department meeting or exceeding

performance and budget goals.

  • Maintain an up to-date Special Tools inventory.
  • Review with the Asset Manager all open documents weekly.
  • Develop a 12 month marketing calendar designed to increases labor


  • Maintain continuous contact and positive relationships with customers

and other departments. Actively promote the quality Services of the

  • Utilize a schedule board to schedule and assign work to technicians.
  • Ensure that all available technician hours are sold; i.e., billed out.
  • Monitor each technician’s recovery rate and productivity rate on

daily, weekly, monthly, and annual basis.

  • Reinforce a philosophy of “fix it right the first time” with each


  • Review each work order for accuracy and completeness.
  • Perform every action with the goal of Customer satisfaction and

overall Company profitability. .

Minimum requirements:

  • Must demonstrate a high degree of organizational and communication


  • Ability to apply common sense and logic to problem solving.
  • Person should be neat, friendly and respectful.
  • An aptitude for arithmetic.
  • Provide effective oral and written communications to customers,

management and vendors.

  • Must be PC literate and posses a thorough knowledge of general

business operations.

  • Must be willing to put in 45 – 50 hours/week plus Saturdays.
  • Willingness to handle after hours calls and carry After Hours phone.
  • Ability to work in a fast paced environment.