Employee Benefits Specialist
NAMIC/National Association of Mutual Insurance Companies - Indianapolis, IN

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Employee Benefits Specialist

Northwest Indianapolis location with easy interstate access

The National Association of Mutual Insurance Companies (NAMIC) has a new position in our Indianapolis headquarters location (College Park) for an experienced Employee Benefits Specialist. This position would be excellent for an employee benefits professional who has worked in an organization such as an insurance agency handling a large group of clients scattered around the country. Positive customer service skills as well as a solid knowledge of employee benefits are requirements, as is the ability to manage one’s workload independently.

This individual will administer and provide excellent customer service to client companies with regards to their employee benefits. He or she will also handle enrollment and termination of benefits, eligibility verifications, and coverage change requests for client company employees. Managing all aspects of customer billing and reconciliation with carriers will be included. Working closely with our benefits broker staff to provide necessary benefits information to members and to resolve problems will also be part of this role.

Essential functions include but are not limited to:

  • Administer benefits programs for multiple client organizations.
  • Maintain up-to-date knowledge on employee benefit programs offered by participating companies.
  • Provide high quality service to members through handling questions/requests, billing/claims issues, network and administrative problems quickly and courteously.
  • Ensure member organizations have everything needed to sign new hires up for benefits and to conduct open enrollment meetings. Review all documentation for accuracy and completeness.
  • Communicate daily by telephone, email and letter with program participants who are located in other states. Ensure prompt, effective customer service.

The well-qualified candidate will have five or more years of experience as an employee benefits specialist, an extremely strong eye for detail, positive customer service skills, excellent computer skills, and very good written and verbal communication skills. Tact and personal maturity are essential and an upbeat attitude is much preferred. The selected individual will have a great deal of independence in this role, so must be self-motivated and be comfortable managing a workload on one’s own.

College coursework or degree is preferred, but not required. One must embrace the value of technology and all that it brings and have strong skills in Microsoft Outlook, Excel, Word and the use of databases. Prior completion of employee benefits coursework (CEBS, for example) is preferred, and a willingness to advance one’s understanding of benefits and the latest trends and laws through educational pursuits is necessary. Being bilingual in Spanish would be a plus!

This position comes with an excellent compensation and benefits package including access to group health, dental, vision and life insurance; a matched 401k program; a generous vacation package; and more. NAMIC (www.namic.org) is a strong and stable organization that was recently recognized as one of the Best Places to Work in Indiana for 2013. For confidential consideration, please send your resume and cover letter (including salary expectations) to Megan Trainor, Human Resource Director.

NAMIC is an equal opportunity employer.