Pioneer Credit Recovery, Inc. is a wholly owned subsidiary of SLM Corporation®, commonly known as Sallie Mae, and a member of Sallie Mae's Collection Services. Sallie Mae is the nation's No.1 paying-for-college company and is publicly traded on the NASDAQ (NASDAQ: SLM).
Our Accounting Analyst/Client Reporting Representative is responsible for system set up and performance of client reporting functions as well as client statement development from a technical and process standpoint. We are seeking a professional with both IT and Accounting strengths.
Analysis/Reporting: Perform system functionality to produce and balance client statements to Cash Journal Payment reports including imaging of web based client statements and print production of statements for non web based clients.
Coordinate with accounting and other appropriate departments for client special statements, all necessary money movements, check requests and statement summary reports.
Perform system functionality to generate ACH and paper check remittances of collection money due clients on the varied statement frequencies. Insure all remittance amounts balance to system generated report totals.
Ensure receipt of all direct client payments (manually received via email and web and electronically via file) and posting of direct client payments to the system. Insure all files and manually received client direct payments are balanced by comparing file and email or web report totals to posted totals and exception items needing research for resolution.
Ensure all exception client direct payments are researched timely and proper resolution determined requiring posting or permanent bypass.
Proper receipt, identification, recording and balancing of commission checks received from clients and posting to clients' accounts receivables. Reconcile fee received from client to amount posted in FACS, placed on exception log and deposited to the bank account. Research all variances to determine cause and make recommendations for resolution to Supervisor.
Perform client inventory balance and account reconciliations as contractually required by clients. Determine cause for variances and make recommendations for resolution to Client Reporting Supervisor. If necessary, coordinate with IT to have identified issues corrected in the system prior to next reconciliation.
Prepare client remittance files at scheduled intervals. Insure all files are balanced to the Client Statement and Cash Journal reports. Insure files are both timely and accurate.
Assist with and maintain client requested reporting changes regarding statement setup, frequency or delivery as well as collection remittance calculation, frequency or delivery.
Work with IT on work requests for identified issues. Insure timely testing and completion of these requests to insure minimal client impact.
Assist with developing and testing new client set up including reporting and electronic pay files as well as any other client unique requirements.
Work Client Concern filings to research stated issue, determine resolution needed and assist with resolution.
Other projects as assigned by manager.
Other duties as assigned including but not limited to customer service, mail processing, daily account balancing.
Education: High School diploma or the equivalent
Minimum two years of systems reporting and accounting experience, client services and/or client reporting, or general office experience is required.
Microsoft Excel - Advanced skill level required. Experience using Excel in an accounting environment including the ability to write macros
Microsoft Access - Advanced skill level preferred, including the ability create and maintain database application development via script writing / visual basic
Experience with deciphering file layouts and breakouts
Experienced in conducting analytical research between multiple resource avenues to identify appropriate resolution
Sallie Mae is a federal government contractor. Should this position support a government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions.
We are an Equal Opportunity/Affirmative Action Employer. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Sallie Mae is a drug free workplace.