Temporary CIP Specialist (part time)
Higher One is a fast-paced and dynamic organization! Although we've grown significantly since we opened our doors in 2000, we still maintain our entrepreneurial spirit. With offices on both the East and West Coast, we offer an environment that is FUN, a bit unconventional at times and dedicated to continued growth as a financial services and payment company focused exclusively on higher education.
Recognized as one of the fastest growing companies in the country, Higher One always has an eye open for the best and brightest talent. If you are as passionate as we are about creating an exciting future and doing rewarding work, you may want to consider our career opportunities.
At Higher One, we believe that every employee is critical to our success! Our innovative services depend on the energy, values, hard work and dedication of our employees. As we continue to grow, we look for others who are also committed to retaining a small-company feel while moving us to the next level!
Responsible for the collection and authentication of all identity documents for account holders in collaboration with other CIP specialists.
Specific Job Duties:
Follow established procedures and guidelines to:
Determine the acceptability of all identification documents received from student account holders
Process identification documents by updating the respective account records to indicate a CIP status of verified or unverified
Notify bank account holders whose documents have been rejected (as expired, illegible, invalid) and request valid and/or legible copies for processing
Review and process all identification documents and forms received from Colleges/Universities unto Excel Spreadsheets to be uploaded into Higher One systems
Respond to all CIP related Easy Help incidents
Respond to all CIP related questions from Customer Service, One Support, Banking and Relationship Managers regarding specific account holders or CIP related issues
Process name change documents
Process requests to update customer information
Accurately maintain both paper and electronic files
Assist with Customer Service Inbound calls and EasyHelp inquiries as necessary
Special projects as assigned by management
Previous experience as a Higher One Customer Care Agent
Ability to handle escalated calls and provide stellar service to both internal and external customers
Ability to work independently and in collaboration with others
Excellent organizational skills
Excellent verbal and written communication skills