Director of Business Travel
Rim Hospitality - Burlingame, CA

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The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Knowledge of all departments of hotel.
Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
Ability to communicate customer needs and resolve complaints.
Sales ability and skill in both oral and written form.
Ability to identify and develop accounts with individual and group guest room and food and beverage needs. Total Account Management approach for identified accounts.
Ability to establish and master goals.
Must possess basic computational ability.
Must possess computer skills, including, but not limited to, Microsoft Word, Excel and Delphi.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
QUALIFICATION STANDARDS
Education
High school or equivalent education required. Bachelor’s Degree preferred.
Experience
Previous experience as a Director of Business Travel or Business Travel Manager is required.
Licenses or Certificates
Not applicable.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per RIM standards.
The Crowne Plaza San Francisco is seeking a Director of Business Travel. This position will solicit accounts that provide individual transient business that ensures maximization of revenue in order to achieve and/or exceed revenue goals. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. ALL APPLICANTS MAY SEND THEIR RESUME TO: dsanfilippo@sfocp.com.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following
Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
Prepare correspondence to customers, internal booking reports and file maintenance.
Participate in daily business review meeting, training and other catering sales related meetings as required.
Work with other departments within the hotel to provide quality service to customers.
Attend trade shows, community events and industry meetings.
Develop and maintain knowledge of market trends, competition and customers.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Professionally represent the hotel at all industry/community functions.
  • Participate as team player with all departments.
  • Assist with reports and/or competition data collection.

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