Customer Service Representative
Michael Baca Agency - State Farm - Leawood, KS

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Position is for a Customer Service Representative in the Michael Baca Agency in Leawood, KS. Please look me up on Linkedin for more information on my background and the opportunity.

Applicant must work well in a team environment and truly enjoy working with people. Customer service and integrity will be top priorities in this agency. This will be a fun office with aggressive goals and each team member will be required to meet monthly goals.

If the applicant selected does not have Kansas and/or Missouri insurance licenses (Property and Casualty/Life and Health), the applicant will be paid salary to pass exams.

Work Experience/Skills Abilities:

  • Experience in customer service desirable
  • Experience with computer software desirable
  • Strong listening, oral and written communication skills
  • Initiative and Self Reliance: make decision on a timely basis and take necessary actions without direction from others.
  • History of dependability and ethical behavior (must be able to provide references)
  • Ability to pay close attention to detail and accuracy.
  • Ability to organize and act on several activities concurrently.
  • Strong listening, oral, and written communications skills

Duties and Responsibilities:

  • Provide prompt, accurate, friendly, cost-effective service by responding to inquiries from existing policyholders and the general public regarding insurance and financial services availability, eligibility, coverage's, policy changes, transfers, claim submission procedures and status, rates, billing clarification, payment plans and procedures, and make referrals for marketing opportunities as appropriate.
  • Prepare forms, policies and endorsements when required.
  • Provide service to the public and policyholders in a pleasant and courteous manner.
  • As directed by the agent, update information in customer databases used by the agent.
  • Contact prospects and current policyholders for appointments.
  • Meet customer service goals and assist with marketing goals as directed by the agent.
  • Perform other related duties as assigned by the agent.

Drug screen and background check will be required for this position.
Compensation: Compensation: Base ($25K ) + Commission
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.