PROGRAM CLERK (OA)
Department Of Veterans Affairs - Providence, RI

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Our mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.

Vacancy Identification Number (VIN): 708805 (Please include on all documents)

The Providence VA Medical Center provides high quality comprehensive outpatient and inpatient healthcare to veterans residing in Rhode Island and southeastern Massachusetts . Each veteran patient is assured personalized care by a team of health care providers. Veterans can also receive primary care services at Outpatient clinics located in New Bedford , MA , Hyannis , MA Nantucket, MA, Martha's Vineyard , MA and Middletown , RI . KEY REQUIREMENTS

Knowledge of medical terminology.

You must be a US citizen DUTIES:
Work Schedule: MONDAY THRU FRIDAY FROM 8:00AM TO 4:30PM.

  • Performing duties in support of the Telephone Advice Program (TAP), which assists veterans and their families with health concerns, appointments, eligibility and referral questions
  • Acting as the initial point of contact for all persons calling TAP
  • Providing proper referral and appointment scheduling for patients
  • Gathering demographic data, reason for call and urgency of call to assist or refer caller to the appropriate team member, clinical or administrative staff
  • Identifying and triaging calls of emergent nature so as not to jeopardize patient health
  • Providing administrative advice to patients and their families; providing information and answering questions
  • Determining eligibility for new patients and assigning primary care providers
  • Updating and entering information into the hospital’s computerized system
  • Monitoring the TAP phone system to ensure timely response to incoming calls
  • Participating in meeting for TAP planning, problem identification and resolution
  • Collecting data and telephone advice program statistic documentation
  • Maintaining files (printed and electronic) with complete confidentiality
  • Providing customer friendly service and patient centered care as the first point of contact for perspective patients
QUALIFICATIONS REQUIRED:
TYPING REQUIREMENT: You must type 40 words or more per minute

AND

MINIMUM QUALIFICATIONS
You must have one (1) year of clerical experience performing a variety of office automation support services that includes: acting as a receptionist by receiving telephone calls and visitors; scheduling appointments; preparing and editing correspondence and other office documents; familiarity with medical terminology; gathering and organizing data; using a computer to perform a wide range of clerical duties; and communicating effectively with a variety of people using tact and diplomacy. (*To receive credit for these skills they must be documented in your application/resume.)

OR

You must have a bachelor’s degree or four (4) years of education above the high school level (1 year is the equivalent of 30 semester hours or 45 quarter hours) leading to a bachelor’s degree from an accredited institution that demonstrates your ability to perform the duties of the position. (*If you answer yes to this question, you must submit your transcripts with your application.)

OR

You must have an equivalent combination of experience and post high-school education that demonstrates your ability to perform the duties of the position. (*For GS-05 only the semester hours in excess of the first 60 semester hours can be used in place of experience. If you answer yes to this question, experience must be documented in your resume and you must submit transcripts with your application.)

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

1. Performing a wide variety of clerical duties.

2. Performing clerical duties in a healthcare setting.

3. Working with a variety of computer software proficiently.

4. Ability to communicate.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp .

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Current permanent competitive service employees of the Providence VA and permanent Veterans Canteen Service employees. HOW YOU WILL BE EVALUATED:
Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. BENEFITS:

Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at http://www4.va.gov/JOBS/Job_Benefits/benefits.asp . OTHER INFORMATION:

  • Credit for education in lieu of experience will only be given if the appropriate transcript is on file in your Official Personnel Folder by the closing date of this announcement. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html . All education claimed by applicants will be verified by the appointing agency accordingly.
  • Subsequent vacancies may be filled under this announcement for a period of 90 days from the date of the Certificate.
  • Candidates who fail to submit required forms will not be considered. None of these forms will be subsequently loaned or returned to the applicant.
Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...