Enterprise Account Manager
Kroll Background America - Nashville, TN

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Position Overview

Does this describe you: Account Manager – Client Manager – Relationship Manager…Do you take pride in building and maintaining relationships and doing what it takes to assure that your clients’ needs are met? Would others describe you as self- motivated, highly organized and someone with excellent follow through? If so, we’d like to hear from you!

The Job: As an Enterprise Account Manager you will provide account management, project management, outcomes management, and relationship building of an assigned customer base. This role is responsible for full account management including client retention, driving client satisfaction, generating additional revenue from assigned clients, and demonstrating our products. Our headquarters is in Irvine, CA; however, this position can work remotely from any state. Here’s what you’ll get to do:

Assure client retention through client satisfaction.
Analyze client’s program, identify and suggest industry best practices with the overall goal of increasing revenue with the client.
Act as an escalation point for client related issues and assist in creative problem resolution.
Lead root cause analysis efforts associated with corrective action process.
Monitor product performance.
Facilitate contract renewals, thoroughly understand contractual obligations.
Develop and maintain high-level relationships.
Act as primary liaison with client upper management and maintain positive working relationships to understand customer’s goals, objectives, and direction.
Present to internal and external audiences.
Travel 20-30%.

The Company: HireRight is a leading provider of on-demand employment background screening, drug and health screening and employment eligibility solutions that help employers automate, manage and control screening and related programs. More than one third of the Fortune 500, along with over 40,000 other companies, trust HireRight to deliver customer-focused solutions that provide greater efficiency and faster results, leading to better hires. HireRight is headquartered in Irvine, California and has offices and affiliates around the world. HireRight is a strategic business unit of Altegrity, a holding company with a portfolio of market-leading decision intelligence and information companies.

The company environment is dynamic and reflective of the rapid growth and market aspirations of the company. HireRight is at a great point in its business maturity. We have infrastructure and process, but we’re still nimble enough to be creative, innovative and entrepreneurial.
About You: You are a highly motivated individual that works well in a team environment, yet is able to work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented – a driver of projects, gets things done, with a “can-do” attitude. You are cool under pressure. Your experience and background includes the following:

3-7 years’ combined experience in account management and sales with high revenue accounts.
Professional demeanor, excellent written, and oral communication skills.
Develop/maintain long-term business partnerships with clients.
Strong presentation skills.
Experience with MS Office Suite, MS Outlook preferred.
Bachelor’s Degree in business, communication, project management, or related field.

Benefits : In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

Medical
Dental
Vision
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short & Long Term Disability
Flexible Spending Accounts
401K
Generous Vacation Benefits
10 Paid Holidays
Education Assistance Program
Business Casual Attire

Intelligence to move forward.

  • Employment contingent upon successful completion of background investigation. Pre-employment drug screening required. All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight, Inc. is an Equal Opportunity Employer.

Kroll Background America - 14 months ago - save job - block
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