The Appointment Coordinator serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic customer service standards. The Appointment Coordinator assesses needs of the patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and customer’s needs and Clinic policy.
Education: High School diploma or equivalent. (Education qualifications must be from a school whose accreditation is recognized by Marshfield Clinic). Prefer completion of a Medical Terminology course. Graduate of a vocational technical Health Unit Coordinator Program, Medical Office Specialist, Medical Secretary.
Experience: Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency. Prefer six months’ previous experience in a healthcare facility to include direct patient contact or previous customer service experience.
Exclusion from Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Clinic's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.
**You may submit your Cover Letter and Resume along with the online employment application. After submitting your application, you will have the opportunity to upload a Microsoft Word or PDF version of your Cover Letter and Resume.**
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