Manager Palliative Care Services - Hospice 1.0 SJ (30222)
Franciscan Health Systems - United States

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Job Summary: This job is responsible for planning, managing and evaluating the programs and services for palliative care across the healthcare continuum for the Franciscan Health System (FHS) consistent with service line objectives, standards of patient care/practice, safety/risk management guidelines and applicable regulatory requirements. Palliative care focuses on relieving and preventing the suffering of patients in all disease states, including those undergoing treatment for curable illnesses, those living with chronic diseases, as well as patients who are nearing the end of life. Work involves utilizing a multidisciplinary approach to patient care that allows the palliative care team to address physical, emotional, spiritual and social concerns that arise during advanced illness. An incumbent will be responsible for developing, integrating and evaluating programs that are hospital-, home- and clinic-based and provide the patient/family/caregiver with care options and resources across the post-acute care continuum.

Work includes: 1) ensuring that overall goals relating to productivity, quality of care, patient satisfaction and/or growth in market share are achieved; 2) developing/implementing/monitoring quality improvement initiatives to enhance/streamline current procedures/processes and to ensure programs/services meet accrediting standards for The Joint Commission (TJC) and other accrediting agencies; 3) ensuring that palliative care education is provided to appropriate healthcare providers/professionals; 4) performing ongoing performance improvement activities (e.g. service recovery, identifying/responding to negative quality trends, ensuring survey readiness) and 5) managing/developing clinical staff in the delivery of patient care and related support services. As a key member of the Hospice/Palliative management team, an incumbent participates in long-range planning and in formulating/implementing operational approaches, tactics and policies to integrate and enhance patient care across the post-acute care healthcare continuum. Work requires an understanding of the standards of nursing and/or social work practice, as well as regulatory requirements pertaining to hospice facilities and palliative care.

Essential Duties: Qualificationssans-serif'" >Manages and evaluates the operations, programs and resources of the assigned clinical function to assure the safe and appropriate delivery of patient care, achievement of clinical core measurement scores, and to ensure that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, internal policies/standards/procedures and applicable regulatory requirements; analyzes/coordinates care provided through the efforts of an interdisciplinary team (IDT); participates in the development of, and implements new clinical protocols/programs to enhance existing services and raise the standard of care for the patient population served; ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines; ensures that patient Plans of Care are coordinated with the facility staff, and that documentation is appropriate to facilitate proper reimbursement and to meet audit/regulatory requirements; produces and presents reports on key performance indicators and other significant benchmarking metrics; collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity. Job Recommends, implements and evaluates new/revised protocols, procedures, guidelines, training materials and/or general communications in support of assigned clinical area/facility to ensure consistency with the philosophy/values of the organization and compliance with applicable regulatory/accreditation requirements; reviews training materials prior to assimilation into training curricula; ensures that all clinical and related support activities are fully documented in accordance with the standards/practices of the organization; ensures that employees understand and apply internal guidelines appropriately, and monitors compliance with all regulatory requirements. Primary Location Participates in the maintenance of professional relationships between Hospice and facility administration through periodic review of facility contracts/clinical service agreements and direct meetings with facility leadership; responds promptly to facility customer service issues; provides feedback to the Hospice Director regarding cost/quality issues. * Shift Regulatory Compliance: * Scheduled Hours per 2-week Pay Period Participates, as a key member of the management team for the assigned clinical function, in the development of strategies, initiatives and programs addressing matters such as: provision of new services, standardization of procedures across the organization, increasing market share, maximizing resources, cross-selling services, improving cost-effectiveness of clinical services provided, enhancing patient outcomes/satisfaction and other issues of similar complexity and consequence.

  • Weekends Required Works with management team to ensure the application of consistent practices relating to internal operations, patient care, quality of human resources activities and FHS standards; assesses the strengths/weaknesses of the assigned clinical area/facility to identify opportunities and provide recommendations to Director for new quality/performance improvement initiatives (e.g. streamline operations, address patient care and facility operations, improve workplace environment, increase caregiver/physician satisfaction, etc); implements new processes and ensures that performance improvement activities are conducted in a timely and effective manner; ensures that staff receive the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives. * Status Follows established guidelines to ensures that all aspects of clinical operations are conducted and documented in compliance with relevant internal policies, standards and procedures and applicable regulatory requirements; assesses, on a continuous basis, services, patient outcomes, quality control, family/patient satisfaction, staffing needs and operational effectiveness to ensure optimal care delivery; ensures that internal controls are sufficient to provide for accurate, complete and compliant programs and processes; identifies need for changes in standards, programs and services, and develops recommendations for consideration by the Director.