Police Dispatcher/Assistant - Lateral
City of Walnut Creek - Walnut Creek, CA

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This recruitment is for lateral candidates; this is not an entry level position. Please review the lateral candidate requirements in the "Qualifications Guidelines" section below.

Position Description:
Under general supervision, performs a variety of law enforcement and support services that include the following: dispatch ; property and evidence support; and crime prevention coordination.

Representative Duties:

Operates police communications center using various equipment such as telephone, radio, computer terminal and related telecommunications equipment; may serve as receptionist providing information to the public; maintains liaison with courts and District Attorney's offices concerning court orders and disposal of evidence; maintains and types logs of police activities; training; and performs other police related duties as assigned.
Police Dispatcher/Assistants are assigned to work primarily in the Communications Center (Dispatch) and operate multiple automated systems including CAD, radio system, phones, and local and other jurisdictional databases. Depending upon work assignment, employee may be required to search prisoners and perform related duties to assist sworn officers at time of booking. Rotation and/or appointment to other assignments can be made after employee has successfully completed a one-year probationary period. Depending upon experience, rotation to other assignments during the probationary period can be made with approval from the Chief of Police.

Police Dispatcher/Assistants are assigned to shift work, as the work group is staffed 24x7, 365 days a year. Shift assignments are generally made in order of seniority although Police Dispatcher/Assistants can be assigned shifts as needed to meet staffing requirements.

Qualifications Guidelines:

Education and Experience: Equivalent to graduation from high school supplemented by course work in communications, secretarial, public safety, or a related field, and a minimum of one year experience in customer service (public contact) work. Computer competency required. Must have the ability to type at the corrected minimum rate of 45 wpm, to handle multiple work requests under pressure with frequent interruption, use sound judgment, calm distressed citizens in order to gather sufficient information to act appropriately and to communicate effectively orally and in writing.

Lateral Candidate Requirements:
  • One year of full-time, or its equivalent, experience within the last two years performing law enforcement dispatch duties at a California law enforcement agency; and
  • Experience operating a computer-aided dispatch (CAD) system; and
  • A passing score on the POST Entry-Level Dispatcher Selection Test Battery. (The third requirement may be waived if the candidate has completed the POST Public Safety Dispatcher's Basic Course or the POST Basic Dispatcher Equivalency exam and has passed probation as a dispatcher at a law enforcement agency.)
  • Special Requirements: Possession of, or ability to obtain, prior to employment, a Class C Driver's License and a good driving record.

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