Sr. Compliance Officer, IT
Citizens Financial Group - Providence, RI

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Citizens Financial Group (CFG)

Citizens’ history began in 1871 on Hoyle Square in Providence, RI, then the city’s busy market center. In 1985, Citizens Financial Group was established as the holding company for Citizens Savings Bank and Citizens Trust Company, which evolved into Citizens Bank. In December 1988, Citizens Financial Group became a wholly owned subsidiary of The Royal Bank of Scotland Group plc. RBS Group’s ownership gave Citizens the stability and support of an international financial services company – and a partner with capital for growth.

Citizens Financial Group’s 26 strategic bank acquisitions since 1988 greatly expanded its reach and its customer base throughout New England, into the Mid‐Atlantic and into the Midwest. The largest market‐changing transactions included:

Mellon Financial Corporation’s retail, small business and middle market units in Pennsylvania and Delaware in 2001.

Charter One Financial acquisition added Ohio, Illinois, Michigan, New York and Vermont to CFG’s retail footprint in 2004.

In March 2007, RBS formed RBS Americas.

Today, Citizens Financial Group, Inc. is a $132 billion commercial bank holding company and its subsidiaries have more than 1,500 branches, more than 3,800 ATMs and 21,140 employees. It operates its branch network in 12 states and has non‐branch retail and commercial offices in more than 30 states.

The Compliance division of RBS CFG is committed to delivering advice, assistance, assurance and oversight across RBS Citizens. Our Values are based on Teamwork, Transparency and Accountability. We will be successful by establishing clear standards of excellence for our colleagues, attaining and using appropriate knowledge and tools, and ensuring timely feedback from credible sources.

Summary of Position

A Senior Compliance Officer is the independent compliance partner who is responsible for working with a specific TSA – Business Services to ensure that the Business Compliance Program (Program) appropriately addresses the regulatory risks relative to the Division/Unit’s business activities. As a Compliance team member, working within the RBS-CFG Compliance function, the Senior Compliance Officer will be co-located with the relevant business and actively engaged to compliance and AML advice, monitoring and oversight of an effective Program.

The Sr. Compliance Officer will collaborate with the Director of Compliance and Senior Compliance Manager to foster an open and honest risk management and compliance culture across the Business Division/Unit and ensure timely reporting and escalation of regulatory risk issues to the Direct of Compliance and Business management.

Primary duties include:
Collaboration with Business Partners

Partners and collaborates for success with Business management, Business Unit Risk Management, Legal and RBS-CFG Compliance colleagues to ensure timely identification, mitigation, resolution and reporting/escalation of existing, emerging and upstream regulatory risks and issues. Works directly with Business Units to ensure compliance with applicable banking laws, rules, regulations, and supervisory guidance.

Specifically, as it relates to technology:
Provide subject matter expertise with regard to applicable regulations such as SOX/GLBA within IT areas.

Continually keep up-to-date on changes to technology, the regulatory and compliance landscape, and business changes to evaluate their impacts on the risks and controls including recommendations for necessary modifications.

Interface with senior leaders to ensure communication and understanding of compliance impact within IT, as well as their relationship to the overall corporate risk appetite.

Have current and on-going insight to IT projects and how they are impacting compliance.

Assist in the evaluation of issue classifications and action plans. Work with the business line to ensure adequacy by evaluating issue closure materials and evidence.

Serves as an independent advisor to Business Units colleagues and risk management. Participates in Business management, risk, new product, and project meetings and provides regulatory risk advice as well as ongoing information about new and changing regulatory developments.

Escalates Business Unit compliance issues and updates to the Senior Compliance Manager and/or Director of Compliance. Contributes to the RBS-CFG Compliance report on the Business Unit’s “State of Compliance.”

Partners with the Business to develop and review policies, procedures, standards, controls, and tests that meet existing, new or changing regulatory requirements. Working with the Senior Compliance Manager, provides compliance advice and sign-off, as appropriate.

Provides compliance advice and sign-off on new Business initiatives, new products & services and process changes.

Compliance Strategy

Actively collaborates across the RBS-CFG Compliance team; shares information and insight from the Business Units in order to improve reporting and establish a comprehensive view of regulatory risk.

Working with the Director of Compliance and/or Senior Compliance Manager, assists Regulatory Relations in coordinating regulatory examinations, advises on Action Plan design to address regulatory findings and tracks timely remediation of the regulatory issues.

Proactively reaches out to Business management, Business Unit Risk Management, Legal, and the larger Risk community to offer support and assistance in compliance-related matters to ensure an open, adequate and effective risk management culture.

Establish and cultivate a strong working relationship with the respective Business Unit Risk Management teams to advance the culture and effectiveness of a synchronized approach to risk management in respect of current, new or emerging applicable banking law and regulation as well as internal corporate compliance policy and procedures.

Consult with the Business Management and Compliance Officer colleague(s) regarding the design and implementation of key strategic initiatives and business changes to provide tactical regulatory/compliance advice and recommendations.

Research & Analysis

Research and analyze compliance trends and industry benchmarking to prepare for and monitor upstream risks and issues. In coordination with the Director of Compliance and/or the Senior Compliance Manager, identify relevant regulatory updates to report out to Business Unit and RBS-CFG Compliance management committees and leadership teams.

Colleague Engagement and Development

Work with the Compliance Officer(s) and Analyst(s) to ensure that they are properly engaged and positioned to enable the supported business to remain current with laws and regulations in tandem with RBS-CFG’s strategic goals as well as industry best practices.

Support the development and advancement of Compliance Officer(s) and Analysts(s) and assist in the recruitment of Compliance colleagues. Improve employee engagement while advancing teamwork, transparency, and accountability.

Maintain financial awareness for the budget and expenses.


Bachelor degree in Finance, Accounting, Business, Management or related degree; Master degree preferred

Prefer Certified Regulatory Compliance Manager designation

8-10 years Compliance, Assurance or Risk experience related to IT with proven ability to proactively collaborate with colleagues and management

8-10 years of experience specific to SOX, GLBA, PCI preferred

Experience working in a large, complex financial service organization and working with regulatory agencies, including OCC, FDIC or State agencies required

Strong communication, collaboration, and technical compliance skills. Should be able to work effectively with others at all levels across the organization and provide authoritative guidance to management and staff within the organization.

Strategic vision and organization/marketplace awareness.

Strong working knowledge of the compliance risks associated with a banking institution as well as experience working in and/or building effective compliance programs.

Experience reading and interpreting regulations, laws, and statutes. Strong research skills preferred.

Problem solving skills as well as flexibility and adaptability are of key importance

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.

About this company
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We’re Citizens, in every sense of the word. It’s our belief that a good bank is made up of good citizens. That’s why...