Under immediate supervision, ensure timely and accurate processing, posting, reconciliation and reporting of all payments received from customers and agents, issuance of refunds and other disbursements as required, and coordinate efforts with outside collection agency as needed.
Balance and reconcile all cash payments daily.
Prepare and key journal entries as needed.
Reconcile bank outstanding and various system trials and outputs.
Research and process Non Sufficient Fund (NSF) transactions daily.
Perform manual adjustments of premium receivable balances as requested by Customer Services and/or Underwriting.
Research, coordinate and request stop payments, reversal of payments and disbursement of returned premium.
Compile daily, weekly, monthly and quarterly reports as requested by management.
Respond to written or verbal inquiries concerning balances referred to a collection agency.
Participate in the training and development of other staff members.
Participate in Billing projects and system testing as needed.
Perform other related work as required or requested.
Excellent communication, customer service and collaboration skills
Previous billing, banking or related experience preferred
Must be organized, detail-oriented and have excellent time management skills
Knowledge of Microsoft Excel
Sound mathematical skills