Under the direct supervision of the Patient Service Center Supervisor and within established department policies and procedures, the incumbent performs the following functions:
Demonstrate competency in obtaining venous and capillary blood samples for Blood Bank, Hematology, Chemistry, and Microbiology, from outpatients and inpatients of all ages (newborn, pediatric, adolescent, adult and geriatric) upon request or as assigned, performing accurate patient identification, requisition verification, specimen labeling, specimen handling and disposal of contaminated waste and sharps. Communicate the procedures to be performed to the patient. Perform accurate and complete registration process for lab specimens and/or patients requiring sample collection as appropriate. Patient registration process to include: greeting and acknowledgement of patient; registration interview with patient to obtain and/or verify patient information, securing appropriate signatures from the patient and/or responsible party on any required hospital, insurance, consent, and/or financial forms; and giving the patient informational booklets as necessary. Receive and process physician orders via laboratory requisitions and/or bar code labels for routine, timed and emergency blood tests. Promptly responds to all calls, pages and other requests for services, facilitating timely collection of specimens / performance of phlebotomy procedures at off-site locations as required. Travel to client sites for purpose of phlebotomy collections, providing own vehicle for transportation; provide documentation annually on proof of driver’s licensure, vehicle insurance, and vehicle registration/inspection. As needed, obtain assistance from appropriate laboratory personnel regarding procedures. Deliver blood specimens and other lab specimens and requisitions to designated lab sections as appropriate. Ensure priority delivery of STAT specimens to the laboratory. Perform Point of Care Testing as requested. Provide care to the patients to insure well being immediately following specimen collection. Ensure patient / client information as confidential at all times. Display courtesy and professionalism at all times while providing timely, helpful service to all patients, clients, visitors, physicians, and hospital personnel. Maintain a professional decorum within the work environment under all types of circumstances, demonstrating ability to remain calm in tense and/or emergency situations.
Education: High school diploma or equivalent.
Experience: Some phlebotomy training preferred.