Senior Information Technology Project Manager
County of Santa Clara - San Jose, CA

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Under minimal supervision, the Senior Information Technology (IT) Project Manager ensures that multiple projects are delivered on time, within budget, and to customer specifications; manages the implementation of automated solutions for the enterprise, client/server and desktop computer systems, and network needs of the customer. The duties include project management in the areas of user and systems requirements and analysis, application development and maintenance, computer system support, network design and maintenance, and data/database analysis and administration. This position typically reports to the Business Consulting and Project Services Manager, and may supervise Information Technology Project Managers.

The list established will be used for vacancies as they occur. However, there are currently three vacancies at Information Services Department; one with Application Services Division, one with Finance and Administrative Services and one with Enterprise Content Management Division. These positions are located at 1555 Berger Drive, in San Jose.
Application Services Division The successful candidate will be responsible for managing the development of new or enhanced applications to support public safety realignment initiatives, including automated cross-agency analysis and reporting tools, data sharing, collaboration, and business process improvement. Duties include project management in the areas of user and systems requirements and analysis, application development and maintenance, solution definition and procurement, feasibility studies, cost/benefit analysis, legacy system migration plans and system integration.

Finance and Administrative Services Division The successful candidate will ensure that multiple projects are delivered on time, within budget, and to customer specifications; manages the implementation of automated solutions for the enterprise, client/server and desktop computer systems, and network needs of the customer. The duties include project management in the areas of business user and systems requirements and analysis, as well as projects for application development and maintenance, computer system support, network design and maintenance, and data/database analysis and administration. The Senior IT Project Manager supports the Executive Steering Committee and designated committees that focus on IT projects.

Enterprise Content Management Division
(ECM) The successful candidate will manage the implementation of enterprise solutions in the Enterprise Content Management (ECM) area. The Senior IT Project Manager ensures that the multiple projects are delivered on time, within budget, and to customer specifications that align with County IT Strategies. Typical duties include assisting Business Analysis with identifying business requirements, conducting cost-benefit analysis, project management in the areas of web and mobile application development, County's public and internal portals, collaboration, and document management. Excellent diplomatic interpersonal, verbal and written skills are mandatory as well as experience of Microsoft SharePoint platform. This position reports to the Enterprise Content Management (ECM) division.

The ideal candidate will bring: · Significant project management experience on complex, multi-agency technology projects; · Experience gathering and documenting business and technical requirements for complex system implementations; · Project management experience in both custom-developed applications and vendor-supplied applications; · Knowledge of application development methodologies, advantages and disadvantages of different methodologies and when they should be applied · Ability to manage large teams consisting of representatives from multiple stakeholder groups; · Ability to develop strong working relationships with business users and executives; · Consensus building and problem resolution skills; · Excellent written and verbal communication skills; · Understanding of project budgeting and cost control; · Experience identifying and mitigating project risks; · Understanding of information technology architectures involving integration of multiple platforms, vendors, projects and technologies; · Clear understanding of, and ability to apply, the principles and practices of IT project management; · Knowledge of law and justice business operations would be highly beneficial; · PMP certification would be beneficial.

This recruitment requires the submission of an online application. No paper applications will be accepted. Applicants must apply online at www.sccjobs.org. Computers are available at the County Government Center, 70 West Hedding Street, 8th Floor, East Wing, San Jose, CA 95110, normal business hours, for applicants to apply online.

All applicants are required to complete the supplemental questionnaire. Applications received without the completion of the supplemental questionnaire will be rejected.

Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.


Typical Tasks:
  • Ensures that multiple projects are delivered on time, within budget, and to customer specifications;
  • Plans and oversees multiple projects to completion; identifies scope and objectives; identifies deliverables and establishes schedules and timelines; assigns work to the project team
  • Identifies project resources and skill level of necessary resources;
  • Meets with customers to establish production goals, priorities, major work schedules, status of projects, including timelines, schedules, and resources;
  • Develops and obtains consensus on service-level agreements;
  • Facilitates the resolution of complex problems, by meeting with customers, vendors, and technical staff to identify problems and potential solutions; revises project plans to reflect changes;
  • May perform general management and administrative duties: recruits, selects, trains, evaluates and directs the work of technical staff;
  • Provides technical advice and recommends policies, procedures, enhancements, and acquisition of hardware, software, and services to customers;
  • Plans, designs, builds, tests, implements, maintains, and enhances complex business systems;
  • Develops cost and budget analyses;
  • Determines long-range project staff requirements;
  • Consults with clients of projects: advises on project feasibility and recommends solutions;
  • Participates in the development of and advises management on information technology strategy and technology deployment;
  • Develops information systems architecture involving integration of multiple platforms, vendors, projects and technologies;
  • Performs other related duties as required.

Employment Standards:

Note: Development of the required knowledge, skills and abilities is most typically obtained through training and experience equivalent to possession of a bachelor's degree in computer science, information systems, business, or a closely related field.

- AND -
Five (5) years of experience in the field of systems analysis, systems engineering, programming, data analysis, and/or database administration, including one (1) year experience managing projects and staff.
- OR -
Two (2) years experience as an IT Project Manager in Santa Clara County.

Knowledge of:
  • Principles and practices of technical project management;
  • Techniques of supervision and training;
  • Organization and elements of a large information services department;
  • Computer software used to manage projects;
  • Application development life cycle;
  • Business system applications used in customer departments;
  • Principles and techniques of software and system quality assurance and control;
  • Principles and practices of technical problem solving;
  • Team dynamics and team building;
  • Principles, practices, and techniques of customer service;
  • Design, installation, and maintenance of mainframe, distributed, client/server, and desktop computer systems;
  • Principles and practices of producing project and technical documentation;
  • Concepts related to the backup and recovery of files.
Ability to:
  • Coordinate multiple projects and schedules;
  • Understand highly complex information technology systems and methodologies;
  • Define problems and develop alternative solutions;
  • Supervise, schedule, and evaluate the work of subordinate personnel;
  • Work effectively with customers and executive management;
  • Promote and maintain a team environment;
  • Maintain effective working relationships with other staff and customers;
  • Communicate clearly, both orally and in writing;
  • Make technical oral presentations to both technical and non-technical audiences.
Veterans Preference Information
This recruitment has been identified as non-entry level by the Human Resources Director. Any veteran who has submitted a copy of their DD214 form, and received an honorable discharge within the last five years, will be given a preferential credit of five percent (ten percent for those identified as disabled veteran’s), after attaining a passing examination score for a numerically scored examination.

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