Principal Process Manager (USA)-725181
Responsible for identifying process improvements and leading business operations teams to execute process change. Serves as a subject matter expert on projects. The role involves working with the operations and intent teams, account level testing team, IT, legal and compliance to identify and drive process and control improvements in order to deliver "Great Execution" results.
Responsibilities will include (but may not be limited to):
Identify, recommend and work with operation's team to implement process improvements
Produce and report process health reports and process control effectiveness
Lead department in practices, policies and methodologies related to its process
Improve the effectiveness of our processes by recommending improvements
Analyzing data from multiple sources, systematically documenting the work and results
Engaging with subject matter experts in Operations, IT, Vendors, Compliance, and Legal as needed to assess adherence to requirements
Reviewing transaction tests executed by the Controls Team for accuracy and adherence to test procedures, and performance trends
Based on test results, develop and drive control design improvements
Assisting in communicating results to Senior Stakeholders
- High School Diploma, GED or Equivalent Certification or military experience
- 1 year of experience in Communications
- 1 year of experience in Process management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
- Bachelors Degree in Business Management, Process Management, Project Management, Risk Management, Communications or Computer Science
- 2 years of experience in Communications
- 1 year of experience in Operations management
- 2 years of experience in Process management
- 1 year of experience in Negotiation and influencing
No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.
Job : Call Center and Customer Service
Primary Location : United States-Delaware-New Castle-New Castle Co DE-Call Ctr (18004)
Schedule : Full-time
Travel : Yes, 10 % of the Time
Job Posting :Unposting Date :
Capital One - 2 years ago
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