Respond to all environmental alarms on the network in a timely and decisive manner.
Opens trouble tickets and orchestrates repair of Environmental systems using Field operations and vendors to fix the issues.
Takes the lead in driving the repair of CenturyLink equipment.
Works with minimal supervision in a NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment.
Manages ticket workloads and statuses tickets in a timely manner.
Escalates issues and seeks guidance from Lead tech on shift or supervisor.
Would demonstrate CenturyLinks Vision and models CenturyLinks Values.
- Must have two or more years of NOC or field experience.
- Ability to understand alarms, severity and the consequences of each alarm.
- Ability to communicate effectively with peers and others.
Associates Degree or higher in Telecom, Electronics or related field desired but not mandatory.
Ideal technician would demonstrate knowledge of: HVAC, DC Power Plants, Generators, Network Timing and Fiber optics.
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
- 2 years ago - save job