Supervisor, Member & Provider Services
Centene Corporation - Baton Rouge, LA

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Position Purpose: Supervise, coordinate, and delegate specific functional area workflows in the Member and Provider Services Departments.

Knowledge/Experience:
High school education or equivalent. Call Center experience required with at least three years of experience in healthcare customer service in a call center environment. At least one year of experience as a supervisor or in a lead role.

Position Responsibilities:
  • Meet and exceed production and quality standards for call center staff
  • Receive and respond to telephone calls in order to educate members
  • Educate members regarding plan benefits as appropriate and refer members to Connections Representatives
  • Review, investigate, and resolve complex internal and external provider service issues
  • Monitor Member and Provider Services phone calls to ensure calls are meeting customer service criteria and put into phone log
  • Audit daily phone log reports and access the need for changes.
  • Develop policies and procedures as warranted
  • Collect data for State, Plan, and Corporate reporting

Centene Corporation - 23 months ago - save job - copy to clipboard - block
About this company
153 reviews
Centene is sensitive to the needs of individuals and families enrolled in government-assisted health programs. The company provides managed...