New York City Department of Health and Mental Hygiene - Long Island, NY

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You will:
-Conduct interviews, meetings and focus groups with FCMS users to catalogue unmet business requirements and capture requested system enhancements, formulate and define system functional requirements based on both user needs and a thorough understanding of business systems and processes.

-Operate as first line of communication with users to troubleshoot and solve problems escalating issues appropriately when they cannot be resolved.

-Maintain status list of bugs and enhancements. -Perform routine FCMS transactions and provide operational support as required.

-Develop reports to support users' business needs, develop, document and perform procedures for periodic and on-going reconciliation activities to ensure data quality. -Ensure completeness and accuracy of reports by performing quality assurance reviews, support system integration with the Payment Request System (PAYRS).

-Conduct workflow, process diagrams and gap analysis, and recommend process efficiencies and coordinate resulting system and/or software upgrades and related staff training, provide support for the annual contract performance evaluation process (Vendex) as required.

-Develop and maintain FCMS training materials including communications and manuals, provide FCMS orientation and training for DOHMH staff as required, and create extracts and analysis of management, contract and financial data as requested.

Minimum Qual Requirements

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

The preferred applicant must have advanced research and analytical skills related to business systems, process and data management, experience defining and developing complex reports, excellent analysis and problem solving skills, excellent communication skills, both verbal and written, ability to build strong partnerships and promote collaboration and integration with business and IT, strong customer service orientation, ability to take complex information and break it down into understandable pieces and translate business needs to and from technical terms. Master's degree, experience working with IT systems development, business process change analyses, experience developing reports and queries, and understanding government finance and contracting preferred. - 6 months ago - save job - block