EMS Coordinator
Volvo Group Trucks Sales & Marketing - Americas - North Carolina

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Summar y
Reports directly to the Shift Supervisor. The person in this function works as a team member to ensure that a problem of transport continuity, are dealt with by all parties in such a way that the requester and its customers are tempted to use VAS in future instances.

Essential Functions
  • Perform proper data entry per the job functions
  • Perform online inbound Credit card functions
  • Perform inbound ComCheck functions
  • Perform proper data base searches for dealers, repair facilities, etc.
  • Ensure that all required computer including Internet and phone system interactions are fulfilled
  • Ensure promises made to callers are fulfilled to their satisfaction
  • Ensure that all customer interactions are according to the available working procedures
  • Provide technical specification and/or warranty information assistance to repairing partners and customers
  • Provide parts assistance to repairing partners and customers
  • Handle all complaints during coordination
  • Actively participate in the constant development of the team including its working procedures and its working environment
  • Develop and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities
  • This function requires strong data entry & computer skills
  • This function requires strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment
  • This function requires strong interpersonal skills
  • This function requires excellent negotiating skills supported by strong written and verbal communication skills
  • This function requires innovative problem solving, research and analytical skills
Volvo Group North America is an Equal Opportunity Employer
E.O.E /M/F/D/V