LOCATION OF POSITION
DHMH, Division of Eligibility Waiver Services, Baltimore, MD
Main Purpose of Job
This position is to function as a lead position worker at an advanced level and giving guidance and direction to the workers in cooperation with a unit supervisor, interpreting and applying Medical Assistance policies and regulations on special, complex cases. This position works closely with the unit supervisor in developing plans to direct, control, and monitor case work activity within the unit to ensure program integrity. This position assigns and reviews case actions of positions and help in the professional development of the unit by providing ongoing mentoring and assisting with training and worker feedback. This position will assist in mitigating customer anxiety by providing prompt and courteous response to customer inquiries and complaints.
MINIMUM EDUCATION OR GENERAL REQUIREMENTS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of clerical experience applying policies in a medical care, health insurance or federal or State entitlement program.
Notes: 1. Additional general clerical experience may be substituted on a year-for-year basis for the required education.
2. College credits from an accredited college or university may be substituted for the required experience at the rate of 30 credit hours for one year of experience.
DESIRED OR PREFERRED QUALIFICATIONS
The successful candidate should have one year experience in determining eligibility in a medical assistance program; knowledge of MMIS, CARES and SVES; the ability to work with many different constituencies; and, experience in Microsoft Word and Excel, including creating and updating reports.
Applicants who meet the minimum qualifications will be evaluated. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Applicants certified to list will receive eligibility for a period of one (1) year.
Eligibility may be extended beyond one (1) year period. For Recorded Job Information Call: 410-767-6018.
Online applications are highly recommended, however the paper application may be submitted to DHMH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.
Incorrect application forms will not be accepted.
Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 767-1251 or MD TTY Relay Service 1-800-735-2258.
BARGAINING UNIT STATUS
The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.
STATE OF MARYLAND BENEFITS
As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
If you need to submit additional information, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-5689.