Account Manager External TPA - 05740
At Gallagher Bassett Services, Inc. (GB) we are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. The professionals we hire help us maintain our reputation as one of the most progressive property/casualty third party claims service organizations in our industry and throughout the world. Gallagher Bassett provides services to Fortune 1000 companies throughout 100 offices worldwide. For the past several years GB has ranked among the largest TPA's by Business Insurance Magazine and was also a recipient of the Business Insurance Readers' Choice award for "Best Third Party Claims Administrator." If you're looking for a professional career with an industry leader then you have come to the right place. Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.
As an Account Manager with Gallagher Bassett (GB), you will manage, maintain and control assigned account base to include all aspects of account management, client services, renewal processing and collection of accounts receivable, including:
Manage, maintain and control assigned account base, including extensive interface with GB clients, insurance carriers and brokers, and internal contact with GB Claims Management, GB Sales & Marketing, AJG Sales and GB Information Services
Provide support to Brokerage Services Division and GB Producers regarding sales of GB Services
Participate in set-up meetings with client, producer, carrier and broker; coordinates meetings and claims audits and attends audits/audit wrap-up meetings
Develop Service Instructions for Field Operations
Partner with Claims Management to insure correct placement of claim servicing
Interface with appropriate parties to insure correct set-up of policy information, pyramid set-up, RISX-FACS7 reports, banking, etc.
Resolve services issues through appropriate channels, maintaining continuous communication with clients to insure that all service related issues are identified and resolved; keep clients informed of any relevant changes within division that might affect their program
Handle administrative/paperwork and participate in the renewal process
Handle miscellaneous projects as assigned
Participate in and support the GB Quality Program
Bachelors Degree or equivalent work experience
3 or more years client coordination and/or claims management experience
Ability to travel approximately 30 - 35% of time
Ability to effectively operate a computer, knowledge of MS Office applications
Minimum of one year of experience with Gallagher Bassett Services (GB) or Arthur J. Gallagher & Co. is desired
Knowledge of risk management services
Excellent written and oral communication skills, with demonstrated ability to conduct large group meetings
Ability to quickly determine critical issues
Confidence and ability to calmly handle crisis situations
U.S. Eligibility Requirements:
Interested candidates must submit an application and resume/CV online to be considered
Must be 18 years of age or older
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
Must be willing to execute Gallagher's Employee Agreement or Confidentiality/Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Arthur J. Gallagher & Co - 16 months ago