The University of South Alabama is one of the fastest growing universities in the South, providing quality academic programs, innovative hands-on classroom experiences, and a campus rich in diversity and student life.
Accesses, creates, and updates student financial aid information in Banner; answers and directs incoming calls; advises students and parents in the application process for financial aid as to how, when, and where to apply; performs entrance interviews for first-time loan borrowers; determines student eligibility for aid disbursement; assists students in electronic filing of student financial aid applications using web based software; processes entrance and exit interviews using web based software; advises students as to the status of their aid applications; answers general eligibility questions regarding the receipt of financial aid; reviews incoming applications for the proper documentation and instructs students if incomplete; checks student aid reports against tax forms for financial accuracy; receives and processes change requests to students’ files; compiles necessary documents into financial aid packet; determines student’s satisfactory progress at a given point in time; creates document batches and scans; indexes scanned documents to students’ electronic file in Banner; supervises student workers to include assigning duties and checking work; orders and maintains inventory of supplies; sorts and disseminates all material acquired at front window; completes food stamp and other welfare agency verifications; and maintains the order of the file and copy rooms; interacts with faculty, staff, parents, and students by phone, letter, e-mail or in person; regular and prompt attendance; ability to work schedule as defined and overtime as required.
High school diploma or equivalent and three years student or customer service experience. PC based applications or financial aid experience preferred. Banner experience is preferred.
Working Days and Hours:
Monday - Friday
8:00 a.m. - 5:00 p.m.
University of South Alabama - 2 years ago