Hazard Insurance Processor IV \ Team Lead
Assurant 552 reviews - Florence, SC

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Description Assurant Specialty Property businesses are leading providers of creditor-placed homeowners insurance, direct-marketed products, collateral protection programs and related outsourcing services. They develop, underwrite, market and administer specialty property and personal lines of insurance through collaborative relationships with leading home mortgage companies, financial institutions, manufactured home builders and dealers, auto finance companies, property management companies and managing general agents. Assurant Specialty Property serves clients and their customers in all 50 states and the District of Columbia. www.assurantspecialtyproperty.com Assurant Specialty Property is part of Assurant, the premier provider of specialized insurance products and related services in North America and select worldwide markets. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has more than $26 billion in assets and $8 billion in annual revenue www.assurant.com . Hazard Insurance Processor IV / Team Lead Responsibilities:
Serves as a resource to others in the resolution of complex problems and issues
Assists with the development of Hazard Insurance Processors via mentoring techniques such as side-by-sides and remote call monitoring
Promotes team performance through monitoring of quality
Tracks and maintains daily productivity reports
Supports management with team building activities
Assists with daily open items processing as needed to meet clients' expectations within the Service Level Agreement
Recognizes and recommends potential process improvements
Supports workflow management through the maintenance of filters and processor assignments
Uses effective communication methods in daily activities
Assists with the planning and accomplishment of assigned tasks through experience and judgment
Participates in training and procedure reviews
Provides clear direction and assistance as it relates to associate questions, procedure clarification and workflow of the team
Expected to be a subject matter expert in the Open Items process and client procedures within span of control. Assurant Specialty Property offers its associates a competitive compensation package that includes medical and dental benefits, tuition reimbursement, matching 401K plan, stock options, pension plan, life insurance and paid time off along with personal growth and advanced career opportunities. A world of possibilities is just a click away.
High School diploma or equivalent
One or more years of experience working in an office environment (preferably in a call center)
Experience leading a team or a project - leadership capabilities
Proficient with Microsoft Office - Work and Excel
Able to problem solve and troubleshoot - all on your own using your independent thinking ability
Excellent communication skills - both verbal and written
Bilingual in English/Spanish a plus
Strong typing skills including data entry skills of 6000 kph or greater
Drug testing may be required Apply now!
Requisition Number: 29525

About this company
552 reviews
Assurant, Inc. (Assurant) is a holding company. Through its subsidiaries, it is engaged in providing specialized insurance products and...