Production Buyer - Direct Mail
Williams Lea - Wilmington, DE

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Summary:

The direct mail production buyer is responsible for customer service and product delivery through constant liaison with clients, the Williams Lea Account Manager and suppliers on all matters relating to Williams Lea services at the client location. The primary focus of this role will be to deliver exceptional customer service. Requests for quotations will be processed in a responsive manner and clients will be updated regularly on the progress of their work. The direct mail production buyer will, in conjunction with the central procurement team, select the most appropriate supplier, negotiate costing and timescales for each job, manage benchmark information and ensure that internal procedures are followed at all times. Orders will be processed in the most efficient manner available. Ownership of the development of client relationships and supplier relationships will reside with the direct mail production buyer. The direct mail production buyer will work closely together with colleagues in supporting daily operations with regards to workflow and best practice.

Key Responsibilities:

Operations:

■ Advise on economic formats, working with agencies to derive cost effective and fit for print projects

■ Provide technical input and advice on print projects

■ Procurement of both print (marketing print and merchandise) and lettershop specifications, delivering on time, to specification, to quality and to contractual targets

■ Understanding of how Williams Lea can support and deliver added value to the client

■ Take accurate information from our Clients, formulating full production briefs

■ Produce detailed print specifications and lettershop instructions to suppliers

■ Maintain detailed job history information

■ Develop strong relationships with suppliers

■ Implement and use management information systems

■ Ensure best practices in conjunction with wider Williams Lea operations group

■ Daily tracking and analysis of benchmarking information, ensuring that this data is communicated monthly to the Account Manager

E-Procurement

■ Effective introduction and management of Williams Lea chosen e-procurement systems

■ Train and support colleagues and client in best use of the system

■ Is able to demonstrate and express an informed understanding of how e-procurement can provide business advantage to the client

Finance

■ Work within Williams Lea operating budget and billing process

■ Ensure best practices procedures are followed and documentation complete

■ Produce and analyze end of month MI reports

Client Management

■ Attend customer meetings

■ Attend design agency meetings

■ Cover for the Account Manager when required

■ Define new business opportunities

■ Develop a good understanding of the client’s business and industry sector

■ Build relationships with clients and manage their perceptions and expectations

■ Own and resolve customer complaints

Business Development

■ Demonstrate an understanding of the technological direction of the industry and how these advances will benefit the client

■ Identify and develop business opportunities inline with the business plan

Suppliers

■ Attend supplier meetings and manages the relationship and expectations

■ Resolves complex supplier issues, escalates to Account Manager where appropriate

Personal Development

■ Take responsibility for own performance management

■ Take responsibility for own development

■ Promote the Williams Lea culture by living the values and leading by example

■ Coach and support peers as appropriate

Process

■ Ensure results of any customer satisfaction survey and general customer feedback is acted upon where necessary

■ Implement and use best practice principles

■ Adhere to defined ordering , authorization and billing process

■ Implement and review local operating procedures manual

Requirements
Job Qualifications:

■ 3 years previous experience in a marketing print and direct mail environment

■ Experience in management of a budget and achieving targets

■ Ability to build relationships and develop new business

■ Committed, resilient and prepared to work extra hours as required

■ Service minded, proven client management skills

■ Experience of working in an environment where priorities are constantly changing

■ Can manage change, and keep a clear perspective of end goals

■ Team worker, with positive outlook who can inspire and motivates peers

■ Experience of set up situations would be a benefit - constantly seeking solutions

■ Focus on project management, timely delivery and achievement of Key Performance Indicators

■ Must be computer literate, appreciate the advantages of technology

■ Must be numerate

Williams Lea offers competitive salaries and an excellent benefits package. We are an equal opportunity employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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