Manager, Risk Operations (Small Business Banking) Job
Capital One - Wilmington, DE

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Manager, Risk Operations (Small Business Banking)-728439

Manager, Bank Risk Management, SBB Ops Risk Management

Manage risk for Retail Bank Marketing & Analysis (M&A), including Deposits, Customer Management, Lending, and Channel Strategy, with a focus on Small Business Lending Operations. The risk team is accountable to Retail Bank Leadership to negotiate optimal solutions to achieve business objectives and launch efforts in ways that are operationally sound and meet all regulatory requirements. This requires strong collaboration with Legal, Compliance, Risk Management, and other business partners to ensure business strategies and efforts are both compliant and well-managed.


Partner closely with Small Business Lending Operations business team to enable strategies while protecting Bank reputation and our customers through the following:

- Risk Management:

- Manage risk across Retail Bank and report assessments to Senior Management
- Identify and resolve risk events / issues impacting customers stemming from process breakdowns or other problems, developing permanent corrective actions
- Partner with Retail Bank groups to document policies, processes, standards, and procedures to facilitate/demonstrate compliance with laws and regulations
- Develop and implement risk management controls in GRC
- Implement new compliance or risk initiatives sponsored at a corporate or Bank-level
- Lead business responses to internal audits and external exams
- Influence senior leaders and leverage business partners across the organization to drive results
- Project/Process Assessments:

- Conduct Risk Assessments of all new strategies and efforts for Risk and Regulatory Compliance and help develop right solutions
- Lead teams through unstructured problems and manage change while demonstrating superior problem-solving skills, strong business judgment, and executive presence
- Build strong cross functional partnerships within the Consumer Segment and corporately

Basic Qualifications:

- Bachelors Degree OR 5 Years of Bank experience
- 3 years experience in Risk/Compliance Management
- 2 years experience working in a role requiring critical thinking skills to diagnose/solve complex problems

Preferred Qualifications:

- Exceptional communication skills and ability to influence a wide audience
- Robust critical thinking and sound judgment
- Experience managing and implementing risk management controls in GRC or other systems
- Process Management experience, including policy & procedure development, process documentation, and continuous improvement
- Bank Compliance Certification – CRCM, CAMS, CIPP
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job : Retail Banking
Primary Location : United States-Delaware-Wilmington-New Castle Co DE- INGOrangeri (18050)

Other Locations: United States-Virginia-McLean-Northern VA-McLean Campus (19050)
Schedule : Full-time
Travel : Yes, 10 % of the Time

Job Posting
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About this company
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Capital One Financial Corporation, incorporated in July 21, 1994, is a diversified banking company focused primarily on consumer and...