Technical Support Analyst I
Conemaugh Health System - Johnstown, PA

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REQUIRED : Associate’s Degree in Computer Information Technology Program or related field. A minimum of two (2) years in a computing technical support environment – telephone and on-site support, experience with XP, Windows 7, Microsoft Exchange, , Windows Active Directory, Microsoft Office and, McAfeeVirus Scan, Desktop Imaging Products. Must have valid PA drivers license. SUMMARY: The Technical Support Analyst I is responsible for the delivery and support of computing and desktop services to end-users, including telephone-based problem diagnosis and resolution, using remote diagnostic tools, dispatching assisting another analyst or traveling to end-user site for troubleshooting and resolution, and performing installations, moves, and modifications at the end-user location. Provides break/fix troubleshooting for hardware/printers/software. Works on special projects as needed under the direction of the MIS Director of Technology.
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