Basic set up and operation of large and small-scale audiovisual systems for live events while ensuring the utmost in client satisfaction.
Key Job Responsibilities (Weight %)
Equipment Operation (30%)
Responsible for accurate setup and efficient operation of basic equipment in an event technology environment.
Customer Service (30%)
Provide excellent service and strive to exceed the expectations and needs of internal and external customers. Maintain a positive relationship with all clients through effective communication.
Technical Ability (15%)
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with hardware and software.
Systems Knowledge (15%)
Understands company processes, follows procedures and completes systems entry and paperwork accurately. Interact with other staff and outside vendors for equipment. Increase revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. Complete order entry tasks as assigned.
Equipment Security/Maintenance (10%)
Assist team with proper security, storage, transportation, and maintenance of equipment. Participate in physical inventory count processes as requested.
High School Diploma Required; Bachelors Degree Preferred
Technical aptitude and basic understanding of how to use audiovisual equipment and computer hardware and software.
Excellent customer service skills proven through demonstrated ability to interact well with people and help others.
Must be able to accommodate a rotating work schedule to include nights and weekends.
Portrays a polished professional image to meet company dress code requirements
Must be able to lift and carry 50 pounds on a regular basis
0-2 years experience of field-based event technology work and previous customer service experience.