Hands-on supervision of employees of the Guest Services Department. Delegate job assignments and manage the work environment to ensure maximum efficiency while maintaining service standards.
Accept requests from guests and employees regarding assistance with baggage handling and storage, delivery of items, limousine transfers, or assistance with obtaining transportation and assigning agents to handle these requests. Supervise and direct the Guest Services staff and make adjustments as needed to maintain service standards. Resolve guest and employee concerns on the spot in a manner which is beneficial to all involved.
Work with the check-in process to identify, register and room guests and deliver guest messages. Make corrections or adjustments to the seamless check in system as the operation necessitates.
Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld. Supervise all group baggage transfers and amenity deliveries to ensure proper handling and completion. Complete daily paperwork.
Maintain the check-in station for appearance, organization, and operational effectiveness. Inspect employees' uniforms, operational departmental areas for cleanliness and organization, correcting as necessary.
Assist in and/or executing all night audit procedures and processes to ensure daily records are reconciled and turned over in a proper manner to accounting.
High school or equivalent education required.
Minimum one year previous supervisory and/or management experience.
Licenses or Certificates
Ability to obtain and/or maintain any government required licenses, certificates or permits.
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.
Starwood Hotels - 3 years ago