Posting Job Title |
BB I/S Tech
Dothan, AL, US
Area of Interest
Posting Job Description
The Time Warner Cable Carolina region currently seeks a Broadband Installation/Service Technician for our Technical Operations Department in Dothan, AL. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Shift : Monday thru Friday 8AM - 5PM or Tuesday thru Saturday 8AM - 5PM
Responsible for installing one or all of the following at the customer's home or office: cable, high speed data, and digital phone. Equipment installed may include analog or digital systems for video, high-speed data and voice.
Essential Job Functions:
Directly responsible for installation from the tap to the customer's equipment
Accountable for referring problems between the tap and headend to plant technicians
Installs equipment and network interface units and drop wires into customer location
Disconnects and reconnects service as instructed
Tests equipment to adjust signal strength and ensure optimum reception
Communicates with customers on-site, encouraging them to upgrade equipment or service packages
Demonstrates ability to learn equipment and steps required for correct installations and basic problem solving
Handles routine installations
When non-routine issues arise, chooses from clear cut courses of action for next steps or escalates
Receives detailed instructions on all work
Work is closely supervised and reviewed
Education and Experience:
High School Diploma or GED required
Experience in troubleshooting and repair as an Installer or Field Technician is preferred
Previous cable experience is a plus, and a strong electronics/electrical or structured wiring background is preferred
Computer skills are a plus
Requires possession of valid driver's license, as well as good driving record
The physical demands for this position are typical to an office and field environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Controlling Establishment ID
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...