Clockwork Home Services , a division of Direct Energy, is now North America’s leading integrated energy and services retailer. Together, Direct Energy and the companies of Clockwork Home Services ( One Hour Heating and Air Conditioning , Mister Sparky Electric and Benjamin Franklin Plumbing ) make up the largest provider of HVAC, plumbing and electrical services in North America. |
Direct Energy is a subsidiary of Centrica plc (LSE: CNA), one of the world's leading integrated energy companies with over 20 million customers and 34,000 employees worldwide.
Responsible for managing dispatching, routing, and tracking transportation vehicles to maximize profitability while achieving high customer satisfaction
Ø Direct activities related to dispatching, routing, and tracking transportation vehicles.
Ø Plan, organize, and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
Ø Direct investigations to verify and resolve customer complaints.
Ø Ensure all customer and sales inquiries are being handled in a timely fashion.
Ø Monitor spending to ensure that expenses are consistent with approved budgets; including but not limited to monthly fuel usage and revenue per call.
Ø Ensure team is dispatching for profit; minimizing drive & idle time while increasing calls/tech/day.
Ø Serve as a main point of contact for all levels of management.
Ø Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives for dispatch team.
Ø Implement schedule and policy changes.
Ø Train members of department on all aspects of job requirements.
Ø Additional responsibilities as assigned by management.
MINIMUM TRAINING, EXPERIENCE AND KNOWLEDGE REQUIRED :
Ø 2 years experience as a Dispatch Lead or Supervisor
Ø Management of 4-8 direct reports with overall responsibility for a team of 75 or more.
Ø Dispatch/tech routing experience in a fast-paced environment preferred
Ø Ability to multi-task and problem-solve
Ø Competent in the entire MS Office software suite, particularly Microsoft Project.
Ø Strong communication skills
Ø Must have exceptional time management and organizational skills
Ø Excellent presentation skills required.
Ø Proven ability to support and provide documentation for simultaneous work streams.
Ø Ability to travel several days consecutively required.
Ø Ability to work effectively within a team environment and independently to accomplish specified project goals and objectives.
Ø SuccessWare routing software knowledge a plus.
Ø Bachelor’s degree or equivalent experience.
Direct Energy - 17 months ago
Centrica is centered on integrated energy operations in the UK and North America through four major brands -- British Gas, Centrica Energy,...