Dispatch Manager
Direct Energy - Indianapolis, IN

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Clockwork Home Services , a division of Direct Energy, is now North America’s leading integrated energy and services retailer. Together, Direct Energy and the companies of Clockwork Home Services ( One Hour Heating and Air Conditioning , Mister Sparky Electric and Benjamin Franklin Plumbing ) make up the largest provider of HVAC, plumbing and electrical services in North America.
        Direct Energy is a subsidiary of Centrica plc (LSE: CNA), one of the world's leading integrated energy companies with over 20 million customers and 34,000 employees worldwide. JOB SUMMARY: Responsible for managing dispatching, routing, and tracking transportation vehicles to maximize profitability while achieving high customer satisfaction ESSENTIAL FUNCTIONS: Ø Direct activities related to dispatching, routing, and tracking transportation vehicles. Ø Plan, organize, and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements. Ø Direct investigations to verify and resolve customer complaints. Ø Ensure all customer and sales inquiries are being handled in a timely fashion. Ø Monitor spending to ensure that expenses are consistent with approved budgets; including but not limited to monthly fuel usage and revenue per call. Ø Ensure team is dispatching for profit; minimizing drive & idle time while increasing calls/tech/day. Ø Serve as a main point of contact for all levels of management. Ø Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives for dispatch team. Ø Implement schedule and policy changes. Ø Train members of department on all aspects of job requirements. Ø Additional responsibilities as assigned by management. MINIMUM TRAINING, EXPERIENCE AND KNOWLEDGE REQUIRED : Ø 2 years experience as a Dispatch Lead or Supervisor Ø Management of 4-8 direct reports with overall responsibility for a team of 75 or more. Ø Dispatch/tech routing experience in a fast-paced environment preferred Ø Ability to multi-task and problem-solve Ø Competent in the entire MS Office software suite, particularly Microsoft Project. Ø Strong communication skills Ø Must have exceptional time management and organizational skills Ø Excellent presentation skills required. Ø Proven ability to support and provide documentation for simultaneous work streams. Ø Ability to travel several days consecutively required. Ø Ability to work effectively within a team environment and independently to accomplish specified project goals and objectives. Ø SuccessWare routing software knowledge a plus. Ø Bachelor’s degree or equivalent experience.

        Direct Energy - 17 months ago - save job - block
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        Centrica is centered on integrated energy operations in the UK and North America through four major brands -- British Gas, Centrica Energy,...