World Wide Order Administration Supervisor GoPro -
San Mateo, CA
Company
GoPro makes the world’s most versatile cameras, enabling people to capture immersive and engaging photo and video content during their favorite activities. GoPro’s HERO lines of wearable and gear mountable cameras are used collectively by more consumers, professional athletes, and video production professionals than any other camera in the world. Based in San Mateo, California, GoPro’s products are sold in over 100 countries worldwide and at GoPro.com.
GoPro offers a fun and fast-paced work environment with passionate and motivated people who have a drive to learn, innovate and succeed.
Position
The Worldwide Order Administration Supervisor will be the key point for the order entry process. This position will oversee order distribution, mentor and train a small team of order admin specialists. This position will also interact with customers virtually, on the phone, and from time-to-time, in person to provide information, guidance, and trouble-shooting.
As many of our customers are surfers, snowboarders, motorists, outdoor enthusiasts and active thrill seekers, we look for similar enthusiasm and interests in our employees. This is a terrific opportunity to join a highly motivated, growing team and to contribute daily to the success of our customers. As GoPro is fortunate to be a growing company, this job offers opportunities to advance for great performers.
Responsibilities
Act as a mentor and knowledge leader to a small team of order administration processors
Manage the order administration process and suggest improvements
Analyze, streamline and drive improved efficiencies
Be primary contact to GoPro's largest account
Process customer purchase orders into NetSuite
Work with the sales team on fulfillment schedules to communicate to customers and sales reps
Perform support functions regarding existing orders (ETA, POD, etc.)
Interact daily with the warehouse to ensure smooth and accurate shipping
Work with 3PL team on unfulfilled orders, communicating order discrepancies and issues as they arise
Work cross functionally to communicate and resolve challenges
Coordinate with allocations team to ensure order release priorities
Understand product inventory and effectively utilize information when processing orders
Resolve billing discrepancies
Manage backlog report
Follow-up on replacement orders, RMA’s, price discrepancies, and other post-order issues
Update and maintain existing customer information in NetSuite
Requirements
5+years experience in order administration
Must have recent order administration experience with Big Box Retailers (i.e Target, Best Buy, Costco, etc.)
Understanding of sales operation cycles including: customer forecasting, purchase orders, sales orders, allocations, 3PL fulfillment and billing
Prior experience with NetSuite or a strong background in other major ERP/MRP programs
Must have knowledge with customer forecasts and sell-thru dates
Excellent Excel skills
Basic understanding of EDI
Excellent Customer Service skills including extensive problem-solving experience
Must possess excellent time management skills and eye for attention to detail
Sports enthusiast and technology interests a plus
Characteristics
Outgoing and enthusiastic
Ability to work in a team with strong interpersonal/communication skills
Ability to respond to group dynamics - have FUN!
Results driven
Ability to work independently and multi-task
Empathy for customer challenges and a drive to resolve issues
GoPro is an Equal Opportunity Employer.
GoPro - 11 months ago
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