Retention Helpline Consultant
Marsh & McLennan Companies - Virgin Islands

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Not afraid to pick up the phone and make calls but not seeking a sales role? Read on! Business hours only 9am – 5pm Monday to Friday! CBD location.
  • Full time permanent role

  • Mercer is one of the world’s premier professional services firms and provides employee related Consulting, Superannuation, Wealth and Health Solutions to businesses across the Asia Pacific region. Mercer’s Outsourcing business provides clients the service of making proactive outbound contact with our existing superannuation employers and members.

    Working as part of the outbound team, your primary responsibility will be proactively contacting existing superannuation and members and employers. The engagement and retention of members is key to the success of Mercers overall strategic objectives and that of their clients. You will provide information and assistance to increase their awareness of fun member services such as the website and financial advice channels as well as insurance products.

    What we offer you…
    • Work/life balance with a 35 hour work week and no weekends!
    • Great work environment - corporate offices in the CBD with easy public transport access
    • A comprehensive induction and training program
    • Supportive management team
    • Opportunities for further career development and commitment to your ongoing success and satisfaction in your career with Mercer!
    To be considered for this role, you will need to display your exceptional communication skills along with the following skills and attributes:
    • Previous experience in a sales or outbound telephone customer service related role – superannuation experience is well regarded but not essential.
    • Experience working in a phone based role
    • Experience using Microsoft office – Excel, Outlook, Word
    • Proven experience in continually meeting and exceeding targets
    • Exceptional client focus: previous experience working with clients to identify and address their needs.
    To apply, please email your cover letter and resume via the link below to Jacqui Davis.
    03 9623 5695

    Applications will only be accepted from candidates that have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal Record and Bankruptcy check prior to commencement of employment.


    Client Service
    Primary Location AU-VI-Melbourne

    Marsh & McLennan Companies and its Affiliates are equal opportunity employers

    About this company
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    Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and...