Clearleap is a rapidly growing tech startup and we are changing the way people watch television by bringing the diversity and breadth of Internet video to the television. Our cloud based IP video platform (content management and streaming) provides next generation television viewing capabilities to some of the largest programmers and video service providers.
The Role: The systems integration and support engineer will assist with the integration and management activities of video systems, hardware, and software. The position will also handle customer support of various technical issues. The ideal candidate will have a good understanding networking and Linux system concepts.
Key responsibilities include:
Customer facing email/phone support dealing with various levels of technical complexity.
Installing, configuring, and maintaining internal development and test systems.
Provide technical assistance and remote troubleshooting support as part of an on-call rotation.
Give feedback on outstanding issues to engineering and product teams.
Actively participate in a program of continuous improvement of operational documentation.
Proactive operational monitoring and first level support of Linux, Apache and Tomcat systems.
Daily review of system logs to ensure system and application security and continuity.
What you will need:
Outstanding account management, follow-through and problem solving skills, resourcefulness, attention to detail, personal accountability, and communication skills (both verbal and written).
Strong ability to multi-task multiple competing priorities.
Strong customer-focus attitude.
Working knowledge of Linux/Unix system administration skills with understanding of basic network administration.
Working knowledge in Internet technologies such as XML, web servers, and other Internet/network-related protocols.
Strong hardware and software troubleshooting skills.
Ability to digest technical information and present in a non-technical manner.
Eagerness to solve problems and learn new technologies.
Strong knowledge of one or more of the following: Bash, Java, Groovy, Python, or C.
Strong Operating Systems knowledge (UNIX i.e. Linux, OSX, and/or Solaris)
Additional Preferred Skills and Experience:
Experience with Gentoo.
Knowledge of networking technologies, e.g. routing, cidr, vlans, acls
Experience with virtualization technologies (KVM, OpenVZ or Virtualbox)
Database experience preferred (postgreSQL), but not required.
Salary is commensurate with experience; benefits and stock option plan are available.
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