Assistant Brand Experience Manager - Gap - Kennedy
GAP Inc 2,643 reviews - Dubuque, IA

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The Assistant Brand Experience Manager's primary responsibility is executing the day-to-day action plans developed by the leadership team to provide an effective and efficient store operation. The Assistant Brand Experience Manager focuses primarily on the merchandise handling and replenishment processes and all aspects of visual presentation within the store. The Assistant Brand Experience Manager maintains an organized stockroom and serves as Leader On Duty (LOD) to provide sales floor and store operations supervision as required. Providing our customers with an optimal shopping experience is our #1 priority. We work as a team, and team members are expected to perform a variety of cross-functional tasks as assigned by the leader on duty or as needed to ensure overall customer satisfaction. This job description intends to describe the general nature and level of work people assigned to this job perform. It is not intended to include all duties and responsibilities. The order in which duties are listed is not significant.

Supports and ensures execution of all shipment receiving and processing procedures to floor ready standards

Partners with appropriate manager to direct shipment placement on sales floor

Ensures floor is replenished per company guidelines

Performs stock transfers of damaged and defective merchandise, completes re-ticketing of merchandise and charge sends according to Stock Supervisor Manual

Provides feedback to manager regarding merchandise-handling concerns/opportunities

Assists manager with focal process for direct reports

Creates development and training plans for direct reports

Trains and coaches Brand Experience team members to meet productivity standards

Provides on-the-job training to all employees on company initiatives and standards to ensure that everyone fully understands company direction

Provides in the moment coaching on sales floor to staff to reward good behavior and to redirect when needed

Communicates feedback to General Manager/Brand Experience Manager regarding Brand Experience team performance

Oversees and executes markdowns in a timely and accurate manner

Tracks productivity and ensures that the team is meeting company standards for all Brand Experience tasks

Maintains brand integrity in all areas of visual display

Implements and complies with presentation book standards, adjusting visual presentation to consistently ensure brand appropriateness

Maps merchandise flow and product placement

Generates and analyzes merchandising reports and makes necessary product placement adjustment based on selling and company reports

Reviews delivery reports to plans for merchandise placement/substitution

Maintains all shipment related paperwork to meet audit requirements

Scans boxes to document variances on deliveries and confirm receipt delivery

Shares feedback from customers to leadership team to improve overall customer experience

Ensures participation in community involvement to drive brand awareness and loyalty

Manages all store supplies including shipment supplies and fixtures, and communicates needs to manager

Ensures all back room areas including bathrooms and employee break areas are cleaned regularly

Ensures store is a neat, clean and safe environment for all employees

Communicates and manages floor coverage as Leader On Duty (LOD)

Reports to General Manager and/or indirectly to Brand Experience Manager

Creates teams and partnerships with all members of the leadership team

Supervises some of the Brand Experience team as determined by manager


Ability to model professional behavior, as outlined in the Code of Business Conduct, at all times

Ability to communicate effectively with staff and management, even under pressure

Ability to follow written and verbal instruction

Ability to give basic direction to associate level employees

Ability to create a positive work environment

Ability to listen to feedback and take constructive action

Ability to effectively communicate with all levels of staff

Ability to demonstrate excellent customer service when on the sales floor

Ability to motivate associates to proactively perform replenishment tasks which result in the customers satisfaction

High School graduate or equivalent

Previous retail experience preferred

Experience supervising teams preferred

Open availability and flexibility to work nights, weekends, store openings and closings, to meet the needs of the business

Primary Location





Store Leadership

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2,643 reviews