Department of Economic Security - Phoenix, AZ

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Division of Child Support Enforcement
Software Support System Support Unit
515 South 51st Avenue

NOTE: In-state travel is required. Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle; however, mileage will be reimbursed.

NOTE: Employment is contingent upon completion of a post-offer medical/physical examination and the agency's ability to reasonably accommodate any restrictions.

The Software Support/Information Technology Specialist III provides customer service and software support to Division of Child Support Enforcement staff and acts as the Software Support/Information Technology Specialist III to assist the Division of Child Support Enforcement in meeting performance measures by providing support for SharePoint, Tableau, Access, Web, and associated server administrator support. This position reviews requests from various users and administrations, investigates and troubleshoot issues, repairs and recovers hardware and/or software failures, coordinates and communicates with impacted constituencies, and performs periodic performance reporting to support capacity planning. The incumbent independently analyzes communication, resolves problems, accurately and timely helps meet DCSE performance measures and works on a team to complete projects, as well as on independent assignments, to meet daily business needs of the organization.

KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE OF: Advanced knowledge of software including methods and
procedures relative to analysis, design, engineering, installation, configuration deployment, operations and management as it applies to departmental/division or enterprise-wide systems; SharePoint, Web, Access, server administration.

SKILL IN: managing multiple assignments; tracking projects and tasks effectively; reviewing and resolving complex issues; support for SharePoint, Tableau (BI tools), Access, Web, and associated server administrator support.

ABILITY TO: Meet performance measures.

NOTE: Applicants for this position will be required to apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets DES requirements for a Level One card.

All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program.

Comprehensive benefits package includes 12 days sick leave, 13 days vacation, 10 holidays per year, health & dental insurance, retirement plan, life & long-term disability. Optional benefits for short-term disability, deferred compensation & supplemental life insurance are available.

You must apply on line no later than the close date of this announcement 5:00 p.m., Mountain Standard Time. You will not be able to apply after the close date/time because job postings are removed from the job board site at that time, unless a sufficient number of resumes are received prior to the apply by date.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. AZ State Gov't is an EOE/ADA Reasonable Accommodation Employer.


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