Contact Center Advocate I
Requisition #: 75846
Status: Company Temporary Personnel
Business Unit: HF Hospital & Support Group
Department: Contact Center
Job Family: Patient Advocate
Job Function: Admin Support (Non-clinical)
Campus/Job Location New Center One
Location (State/City): US-MI-Detroit
Our health system thrives on teamwork, and we know our employees achieve the greatest results when they are working together for a common goal - to provide care for our patients. If you enjoy working in a collaborative environment then we have a job for you!
Henry Ford Health System is one of the country's largest health care systems and a national leader in clinical care, research and education. Our system includes the 1,200-member Henry Ford Medical Group, six hospitals, Health Alliance Plan, 32 primary care centers and many other health-related entities throughout Southeast Michigan. Founded in 1915 by auto pioneer Henry Ford, we continue to be committed to improving the health and well-being of a diverse Michigan community. In 2009 alone, Henry Ford Health System provided more than $173 million in uncompensated care. Henry Ford also is a major economic driver in Michigan and employs more than 23,000. Our health system is led by CEO Nancy Schlichting.
Under general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations. Performs new patient registration; updates registration and insurance information; responds to telephone inquiries from all callers/customers; follows established protocols for prescription request and/or messaging. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
-*Hours of Operation are 6:30 a.m. - 8:00 p.m. (must be flexible to Saturdays and able to work anytime during hours of operation).
-* Employees with benefits will maintain their benefits status, external hires will on-board in a non-benefits status for a period of 6 - 12 months
EDUCATION AND EXPERIENCE:
- Two years customer service experience required.
- An Associate's degree in business or related field preferred.
- Previous HFHS clinical/customer service experience helpful.
PHYSICAL DEMANDS: May sit for extended periods of time. Must be physically able to ambulate within the NCO Contact Center and parking structure.
WORKING CONDITIONS: Work in a health care Contact Center environment. May experience mental/visual strain due to the nature of job requirements. Work in a complex environment with frequent changes.
Equal Employment Opportunity / Affirmative Action Employer
Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, national origin, sex, sexual orientation, age, disability, religion, weight/height, marital status, familial status, veteran status or any other characteristic protected by law.
Henry Ford Health System - 16 months ago
Built around a hospital founded by Detroit's favorite son, the not-for-profit Henry Ford Health System (HFHS) is a hospital network...