Technical Support Rep
Insurance Technologies Corp. - Carrollton, TX

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Located in Carrollton, Texas, Insurance Technologies is an industry leader in providing software solutions for the insurance industry. Solutions include; multiple rating products for insurance carriers and independent insurance agents, agency management systems and websites designed for agents and carriers. As a leader in the industry, ITC is dedicated to building quality software solutions. ITC strives to exceed customers expectations through excellent service and innovative solutions. Founded in 1983 and operating nationwide, ITC has grown rapidly and achieved an enviable track record in the fast-changing world of insurance technology.Provide excellent client support and technical issue resolution via telephone, remote desktop access, and e-mail. •Assist customers with installation, setup, and functionality verification of ITCs products. •Troubleshoot software/hardware problems and errors. •Meet performance objectives in call quality, customer satisfaction surveys, call logging, and attendance. •Provide detailed problem information for escalated incidents and work orders. •Assist in product quality assurance•Assist with special projects
Required Job Skills•Excellent verbal and written communication skills. •Excellent call handling soft skills. •Excellent time management and organization skills. •Strong problem solving and research skills. •Strong software and hardware troubleshooting skills. •Ability to work independently and as a team to consistently meet deadlines. •Strong working knowledge of Windows XP, Vista and 7 Operating Systems. •Work experience in a fast paced call center environment. •Working printer/scanner, anti-virus, firewall, and networking experience. •Strong Microsoft Office skills. Additional Preferred Job Skills•A+ certification •Automobile insurance knowledge BenefitsBase Salary: $34,000 - $38,000Medical: Blue Cross Blue ShieldDental: Mutual of OmahaVision: EyeMedSupplemental: AFLAC401k: FidelityFlexible Spending Accounts