Programmer Analyst |
NY / Bethpage
The Programmer Analyst designs, develops and implements software, hardware and applications specific to call center technology across Customer Service, Sales, Billing and Collections, Field Operations, Product and Marketing business units. The ability to successfully implement a solution based on a defined problem or strategic vision to increase revenue and/or improve operational efficiencies is required.
More specifically, the Programmer Analyst is responsible to design, implement, test and deploy projects to fulfill the short and long term technology strategies for the Call Center Information Systems department under general supervision. The Programmer Analyst is required to fully understand the standard SDLC process and all projects must be delivered in accordance with Cablevision standards. Upon completion of the project, the Programmer Analyst must provide the necessary documentation and support to turn over the project to the CCIS support team.
a) 3+ years experience of systems analysis and programming in Java
b) A Bachelor’s degree in Computer Science, Engineering or related discipline, or equivalent work experience and technical training, is preferred.
d) Knowledge of, or ability to learn Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Speech Systems, Predictive Dialer, SIP, and VoIP.
e) Knowledge of, or ability to learn to develop voice and data applications integrating ACD/IVR with CRM and back-office application systems,.
f) Experience in application development utilizing a relational database such as Oracle.
g) Experience working within a formal methodology for software development. This includes all stages of design, development, and implementation of custom applications as well as the deployment of packaged solutions.
h) Experience developing and deploying applications in a multi-tier environment.
i) Full understanding of project management processes and tasks.
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