Inbound Sales Advocate
USA 800 - Saint Joseph, MO

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Primary Responsibilities

  • Answer all calls promptly with a high level of professionalism and courtesy; accurately & efficiently provide all product and/or service information using available resources.
  • Maintain call control to efficiently handle all calls.
  • Effectively maneuver through scripting and various computer and web based applications.
  • Remain knowledgeable and up to date on all new clients, programs and script changes.
  • Must be able to multi-task using several applications at once, and handle data entry.
  • Must work scheduled hours, while keeping unscheduled time off & absences to a minimum.
  • Meet or exceed all client expectations. Will include meeting specific sales targets and quality scores.

Proven experience in sales or sales retention.

  • Must have a strong knowledge/understanding of the sales process
  • Ability to negotiate/handle objections/up sell and cross-sell.
  • Understand and adhere to all policies and procedures as outlined by USA 800.

To be considered for this position, you must meet the following requirements

  • Meet minimum age requirement: 16 years of age
  • Pass background check and potential drug screen
  • For full-time positions: Provide a 10-hour window of availability per day within USA 800’s hours of operation; part-time positions available based on applicant’s availability
  • Commit to 2-week training schedule that may be outside availability
  • Satisfactorily complete all required assessments as well as script test
  • Proficient at using a standard computer and mouse
  • Professional , polite & friendly
  • Detail oriented
  • Previous call center Sales &/or customer service experience preferred
  • Bilingual applicants encouraged to apply (bilingual differential will apply)