kate spade new york draws women into a world that's culturally curious, intellectually playful, quick-witted and strong. our graceful, exuberant approach to the everyday is evident in all of our product: handbags and clothing, jewelry, shoes, stationery, eyewear, baby, fragrance, tabletop, bedding and gifts.
we have over 45 retail shops and 40 outlet stores across the united states; 94 shops internationally, and our colorful products are sold in more than 400 doors worldwide in every time zone. whether in san francisco, sao paulo or shanghai, our shops are always warm and inviting. we help women express their personal style with charm and a dash of rebellion – she lives her life colorfully.
welcome to the world of kate spade new york!
the supervisor drives the client experience by managing sales generation, building a strong clientele, and supports the assistant manager and general manager in all sales floor operations.
client & service expert:
expertise in the development of a clientele
model and lead the team by developing a repeat business and maximizes sales through proactive client outreach
build and maintain new/existing client relationships and has a strong, productive client book
maintain clientele and thank you note standards
demonstrate strong use of selling skills
achievement of personal sales goals
educate team on sales plans, personal sales goals, store stats and drives team to achieve them
ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles
foster a team environment by creating a fun, competitive, inviting atmosphere
building brand equity:
understand and can communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer
ensure brand and operating standards are met to support brand consistency.
ensure store presentation standards are achieved and maintained
perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
accurately processes all pos transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory
adherence to kate spade loss prevention policies and operational procedures
skills and abilities required:
two to three years prior retail experience in similar retail environment
strong written and verbal communication skills
proactive ability to multi task and prioritize
college degree preferred
available to work store schedule, as needed, including evenings and weekends
standing for extended periods of time
able to safely lift boxes up to 40 pounds
comfortable climbing ladders
kate spade's story is one of simplicity, like the bags it sells, and expansion. The company, begun in 1993 by designer Kate Spade and...