Switchboard Agent
The Doyle Collection - Washington, DC

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To ensure the efficient and smooth running of the guest services / front office department, dealing with guest requests in a professional and timely manner.

Key Responsibilities:
Answers calls originating form external and internal sources. Directs caller to appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other required information. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages in order to calmly direct appropriate action. Appropriately documents all emergencies.

Receives and inputs Room Service Orders. Verifies with the guest if order is correct. Communicates with Room Service Servers to ensure order is received.

Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies.

Deal with guest requests in a friendly and efficient manner ensuring guest satisfaction at all times.

Assist in the smooth running of the Guest services department

The ideal candidate for this position:
Must be courteous and focused on providing a consistently high standard of customer service

Must have an excellent telephone manner

Must be standards driven and detail-orientated

Must have the ability to multi-task in fast-paced environment

Must have a good command of the English Language

Should be flexible with regards to hours

Should have excellent self-presentation

Should have previous experience in similar role

Benefits package:
Competitive salary

Meals on Duty

Provision and laundry of uniform

Discounted Health Insurance

Employee Discounts

Educational Support

Employee Recognition Awards

The Doyle Collection is an equal opportunities employer.

We do not require the assistance of recruitment agencies at this time.