To ensure the efficient and smooth running of the guest services / front office department, dealing with guest requests in a professional and timely manner.
Answers calls originating form external and internal sources. Directs caller to appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other required information. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages in order to calmly direct appropriate action. Appropriately documents all emergencies.
Receives and inputs Room Service Orders. Verifies with the guest if order is correct. Communicates with Room Service Servers to ensure order is received.
Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies.
Deal with guest requests in a friendly and efficient manner ensuring guest satisfaction at all times.
Assist in the smooth running of the Guest services department
The ideal candidate for this position:
Must be courteous and focused on providing a consistently high standard of customer service
Must have an excellent telephone manner
Must be standards driven and detail-orientated
Must have the ability to multi-task in fast-paced environment
Must have a good command of the English Language
Should be flexible with regards to hours
Should have excellent self-presentation
Should have previous experience in similar role
Meals on Duty
Provision and laundry of uniform
Discounted Health Insurance
Employee Recognition Awards
The Doyle Collection is an equal opportunities employer.
We do not require the assistance of recruitment agencies at this time.