Collections Recovery Specialist
Pentagroup Financial - Buffalo, NY

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GENERAL SUMMARY: Locate and notify customers of delinquent accounts by mail and telephone to solicit payment. Duties include making telephone contact with the consumer to secure payment arrangements, keeping detailed notes on every call made, providing accurate account status updates, locating customers that have moved or changed their phone number, abiding by the FDCPA and State laws

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

2. Talking to others to convey information effectively.

3. Understanding written sentences and paragraphs in work related documents.

4. Managing one's own time and the time of others.

5. Using mathematics to solve problems.

6. Communicating effectively in writing as appropriate for the needs of the audience.

7. Being aware of others' reactions and understanding why they react as they do.

8. Understanding the implications of new information for both current and future problem-solving and decision-making.

9. Considering the relative costs and benefits of potential actions to choose the most appropriate one.

10. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to


11. Utilizing the necessary skip tracing tolls to locate consumers timely.

Duties and Responsibilities

1. Work regularly schedule hours

2. Meet personal and team collection goals by contributing to the group effort of collection on delinquent accounts, reviewing accounts, and arranging payment plans over the phone

3. Represent ERS in a professional manner by following company policy and procedure was well as FDCPA guidelines

4. Understand and utilize basic collection techniques to communicate with consumers and authorized third parties in an attempt to collect past due balances for our clients

5. Interact and work with other department personnel

6. Learn and execute skills needed to secure payments

7. Complete all administrative functions on a timely basis

8. Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential


  • AUTO
Apply online at Pentagroup Financial/Redline Recovery Services (A Wholly Owned Subsidiary of Pentagroup Financial)

Amherst, NY

Monster - 17 months ago - save job - block
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