Operations Manager
Airgas Inc. - Minot, ND

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JOB SUMMARY:
The Branch Manager directs all Branch operations at respective location by promoting sales, customer service, safety, good housekeeping, inventory turns and overall operating efficiency.

ESSENTIAL ACCOUNTABILITIES:
Responsible for Safety including promoting a safety culture, acting safety and ensuring compliance with all safety procedures and regulations.

Coordinate the deployment of Field personnel, rental equipment and supplies

Manage the development of and effectively coach employees

Ensure that employees receive the required training and are competent in performing the assigned job.

Schedule Service Activities are scheduled, completed and billed properly

Ensure Maintenance and of Equipment, Vehicles and Trailers

Oversees cash reports and charge tickets; verifies accuracy and ensures processing on a daily basis; responsible for maintaining accuracy of back order report, open order report and P.O. expedite report.

Oversees employee training in areas including product knowledge; company policies, processes, and procedures; and safety; ensures that all associates are trained to perform critical branch functions.

Performs periodic performance reviews of branch associates.

Establishes and manages inventory levels for the branch.

Serves as liaison between employees and management, providing performance advice and direction in conjunction with the Human Resources department and senior management.

Oversees housekeeping, building and grounds maintenance.

Maintains a safe work environment using S.T.O.P. techniques; organizes required monthly safety meetings and strictly enforces all company safety rules and regulations.

Supports the outside sales force and order desk personnel as needed in servicing and obtaining new business.

Ensures that the Air Production Meets all applicable codes and standards

SECONDARY ACCOUNTABILITIES:
Assist customers with equipment set-up, and demonstrate use as necessary.

Ensure associate grievances are effectively handled.

Other duties as required: This job description should not be construed to imply that these requirements are the exclusive standards of this position. Incumbents are expected to follow any other reasonable instructions, and perform any other related duties, as may be required by their supervisor. Performance of this job in a safe manner and in keeping with established Airgas policies is a condition of employment.

Efficiently and effectively handles customer complaints in a professional, courteous and timely manner by providing quality customer service.

EDUCATION and/or EXPERIENCE:
Minimum:
High school diploma or GED

5+ years related experience and/or training or the equivalent combination of education and experience.

Previous Safety Sales or Rental experience highly desired

Proficient with Microsoft Office products

Proven ability to work effectively under deadlines with little supervision and to complete a high volume of paperwork accurately and on time.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or government regulations.

Ability to write report, business correspondence and procedure manuals.

Ability to effectively present information and respond to questions from other associates, managers, customers and the general public.

Ability to calculate figures and amounts such as discounts, percentages

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in oral, written, diagram or schedule form.

Strong interpersonal, organizational and communication skills.

SKILLS & ABILITIES:
Must be able to promote teamwork and effectively work on a team

Must demonstrate good customer service skills

Must be willing and able to travel; this includes some overnight travel.

CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid driver’s license, proof of insurance and good driving record

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to stand; walk; and stoop, kneel, or crouch. Uses hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds . Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT:
Work environment is subject to changes, however includes both refinery and shop environments, exposure to wet, humid, outside weather conditions and vibration; exposure to high pressure, chemicals, heavy machinery operations traffic. The noise level may be moderate to severe. Operations may be performed in extremely elevated work platforms, to include tightly fitted, enclosed and odorous atmospheres.

Competencies:
Promotes the Airgas Culture of Safety First and Customer Service

Inspire Trust

Communicate clearly (written and orally)

Apply Financial Acumen

Create Customer Loyalty / Customer Service Skills

Listens to Others

Foster Open Communication / Foster Collaboration

Manage Conflict / Manage Change / Problem solving

Build Relationships (internally and externally)

Coach and Develop People / Build Talent Pools / Build Teams

Drive for Results / Drive Execution

Think Strategically

Organization skills / planning

Apply Technical / Functional Expertise

About this company
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Airgas, Inc. (NYSE: ARG), through its subsidiaries, is one of the nation’s leading suppliers of industrial, medical and specialty...