Tellers are responsible for efficiently processing a variety of customer transactions while providing the highest level of service and identifying bank products and services that may be beneficial. Tellers must be proactive, friendly and courteous.
Your duties will include, but are not limited to the following:
- Greeting customers and facilitating a welcoming and customer- focused environment
- Processing customer transactions efficiently and accurately in a fast- paced environment while maintaining a balanced cash drawer and adhering to internal controls and procedures
- Generating new business and expanding relationships with current customers by cross-selling bank products and services
- Building customer loyalty by developing relationships and always offering exceptional service
- Responding to customer inquiries and concerns by researching and identifying positive solutions
*This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of a full week of training/ testing which is conducted within your first 3 weeks of employment and is scheduled Monday – Thursday from 7:30 a.m.– 5 p.m. 7:30 a.m. - 6:00 p.m. on Fridays and rotating Saturday schedule from 8:00 a.m. - 12:00 p.m. 40 hour rotating work week.
*This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
- Minimum of 6 months of cash handling experience in a retail sales environment and/or previous banking experience
- Excellent customer-service skills, including oral and written communication with exceptional influencing skills
- Ability to effectively contribute to a positive team environment and work toward achieving goals
- Careful attention to detail and strong organizational skills. Must adhere closely to bank procedures and regulations
- Ability to quickly establish credibility and rapport with customers; demonstrate confidence in dealing with his/her peers
- Strong work ethic and high integrity
- Strong computer and 10 key skills
- Outgoing, assertive, confident, and enthusiastic personality
- Knowledge of banking products and procedures
- Successful sales record in a retail sales or banking environment
- Bilingual (fluent verbal and written Spanish) skills
- Proficiency with all Microsoft applications (Word, Outlook, Excel etc.)
This position may require long periods of standing or sitting and may include long periods of typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.
MidFirst Bank - 13 months ago