Retail Shift Supervisor
HMSHost - Atlanta, GA

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Summary:
The Retail Shift Supervisor is responsible for supervising the day-to-day activities of subordinates and assigning responsibility for specified work and/or functional activities; assisting in scheduling to ensure that all shifts are covered; assisting management in covering and running shifts; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions:
Assists other sales associates to maximize sales and customer service through coaching, counseling and mentoring
Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
Administers all point of sale opening and closing procedures in accordance with corporate policy
Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required
Assumes responsibility for effective communication, coordination, and working relationships between associates and management
Follows and promotes customer service and cash handling policies and procedures
Minimum Qualifications, Knowledge, Skills, and Work Environment:

Requires a High School diploma or general education development (GED) diploma
Requires a minimum of 6 months supervisory/lead experience
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Requires the ability to lift and/or move up to 40 lbs
Requires the ability to bend, twist, and stand to perform normal job functions
Retail, cash handling, and customer service experience preferred

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

HMSHost - 2 years ago - save job
About this company
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HMSHost is part of Autogrill S.p.A. – the world’s largest provider of food and beverage services for travelers. Along with the...